10/30/17 19:01 PM  

Message Storage and Account Data Retention

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SummaryHow many messages can I store in my mailbox? How long can I retain my messages?
Details

RingCentral enforces rules for managing account data storage for optimal system performance and reliability. Users have options for backing up data prior to it being deleted according to the enforcement of RingCentral's data storage policy. 

RingCentral Users can view their voicemail, fax messages, and call logs through the RingCentral Online Account, RingCentral Desktop app and RingCentral Mobile app. Text Messages can be viewed through the RingCentral desktop app and mobile app. 
 
Click on the links below to view the Account Data Retention Table:

Account Data Retention Table for non-HIPAA Accounts (RingCentral US, CA, and UK)
Account Data Retention Table for HIPAA Accounts (RingCentral US and CA) 

 

Account Data Backup Options: 

RingCentral Users can back up their Account Data through the options below: 
 

1. Download from RingCentral Online Account 

Users can download their Voicemail, Fax Messages, Call Logs, and Call Recordings from the RingCentral Online Account.
 
Data Backup Options in RingCentral Online Account

Feature

non-HIPAA Accounts

HIPAA Accounts

Email / Fax Messages
(Download button in the Messages Tab)
yes
yes
Email / Fax Messages
(Email Notifications with message attachments)
yes
no
Call Recordings
(Bulk Call Recordings download under the Call Logs Tab)
yes
(no maximum download size limit)
yes
(no maximum download size limit)
Call Logs
(Download)
yes
yes
Call Logs
(Email Call Logs Delivery)
yes
(subject to 10,000 calls limit)
yes
(subject to 10,000 calls limit)



2. RingCentral Connect Platform API for Data Backup

The RingCentral Connect Platform offers a family of Cloud APIs and SDKx that integrates voice, SMS, and fax communications, and provides access to communications data. A beta program is available for RingCentral customers. Registration, documentation, and SDKs are available at developer.ringcentral.com.

Account Data Retention Tables 

Account Data Retention Table for Non-HIPAA Accounts

 
FeatureDurationCount / Size
Automatic Call Recordings
90 days
100,000 Recordings per account
On-Demand Call Recordings
90 days
--
Inbox
(Fax / Voice Messages)
--200 messages
Sent 
(Fax Messages)
30 days--
Deleted 
(Fax / Voice Messages)
5 days--
Outbox 
(Fax Messages)
n/a
n/a
Text Messages
No limit
5,000 messages per folder, per User
(Inbox, Outbox, Sent, Deleted)
Call Log
12 months
(9 months in mobile apps on some accounts)
No limit

NOTE: When the Inbox has reached the maximum number of messages (200 messages), the system will automatically delete the oldest message so the Inbox can accommodate new messages. Deleted messages are stored in the Deleted folder for 5 days. After which, the deleted messages are permanently removed from RingCentral's system and can no longer be retrieved.

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Account Data Retention for HIPAA Accounts

 
FeatureDurationCount / Size
Automatic Call Recordings30 days100,000 Recordings per account
On-Demand Call Recordings30 days
--
Inbox 
(Fax / Voice Messages)
30 days
200 messages
Sent 
(Fax Messages)
30 days--
Deleted 
(Fax / Voice Messages)
5 days--
Outbox 
(Fax Messages)
n/a
n/a
Text Messagesnot availablenot available
Call Log
12 months
(9 months in mobile apps on some accounts)
No limit
RingCentral Glip• All data will be deleted after 30 days. 
• Invite emails and password reset emails are enabled.
• Glip Today emails and notifications e-mail containing content (conversation posts, at-mention posts, etc) are disabled.

NOTE: Voice and Fax messages are not sent via email notifications. When the Inbox has reached the maximum number of messages (200 messages), the system will automatically delete the oldest message so the Inbox can accommodate new messages. Deleted messages are stored in the Deleted folder for 5 days. After which, the deleted messages are permanently removed from RingCentral's system and can no longer be retrieved.

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See Also:

Managing your RingCentral Messages
RingCentral Glip: HIPAA Compliant Conduit 
 
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