04/16/21 19:51 PM  

RingCentral Message Storage and Account Data Retention

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RingCentral enforces rules for managing account data storage for optimal system performance and reliability. According to the enforcement of RingCentral's data request and storage policy, users have options for backing up data before it is deleted. 

  • The voicemail, fax messages, and call logs can be viewed through the RingCentral online account, RingCentral Phone for Desktop, and RingCentral Phone for Mobile.
  • Text messages (SMS/MMS) can be viewed through the RingCentral Phone for Desktop and RingCentral Phone for Mobile. 

NOTE: The RingCentral Retention Management API allows Account administrators to customize the Data Retention Policy to ensure the organization keeps less than 90 days of message data. See Integrations - Retention Management API - Overview for more information. 
 

Click on the links below to learn more.

 

Account Data Backup Options

RingCentral Users can back up their account data using any of the following methods:

Download the data from the online account

Users can download their Voicemail, Fax Messages, Call Logs, and Call Recordings from the RingCentral online account.

FEATURE

BACKUP OPTION

Email / Fax Messages
(Download button in the Messages Tab)

Yes

Email / Fax Messages
(Email Notifications with message attachments)

Yes

Call Recordings
(Bulk Call Recordings download under the Call Logs Tab)

Yes
(no maximum download size limit)

Call Logs
(Download)

Yes

Call Logs
(Email Call Logs Delivery)

Yes
(subject to 10,000 calls limit)


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Use the RingCentral Connect Platform API

The RingCentral Connect Platform offers a family of Cloud APIs and SDKs that integrates voice, SMS, and fax communications and provides access to communications data. A beta program is available for RingCentral customers. Registration, documentation, and SDKs are available at developer.ringcentral.com.

API Links


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General Account Data Retention Guidelines

IMPORTANT: If a user extension is deleted from the account, any call recordings or messages associated with this user will also be permanently deleted and can not be recovered. It is recommended to download and save any recordings or messages that need to be retained before deleting any user from your account.

FEATURE

DURATION

COUNT / SIZE

Automatic Call Recordings

90 days

100,000 Recordings per account

On-Demand Call Recordings

90 days

--

Inbox
(Fax / Voice Messages)

--

200 messages

Sent 
(Fax Messages)

30 days

--

Outbox 
(Fax Messages)

n/a

n/a

Text Messages (SMS/MMS)

No limit

5,000 messages per folder, per User
(Inbox, Outbox, Sent, Deleted)

Call Log

12 months

(9 months in mobile apps on some accounts)

No limit

RingCentral App (Glip)

• The Admin can set the retention policy to any number of days, although there are preset options for 30, 60, and 90 days. Once a policy is set on a nightly basis, all content older than the specified number of days will be deleted.

• Invite emails and password reset emails are enabled.

• Glip Today emails and notifications e-mail containing content (conversation posts, at-mention posts, etc.) are enabled.


NOTE: The Inbox message cap is 200. However, the messages are not deleted right away. Deleted messages are stored in the Deleted folder for 5 days. The system performs a periodic audit and automatically deletes the excess messages from any mailbox with over 200 messages. After which, the deleted messages are permanently removed from RingCentral's system and can no longer be retrieved. The maximum number of messages returns to 200 by then.

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Analytics Portal Account Data Retention Guidelines

FEATURE

DURATION

QoS
6 months
Performance
6 months
Company Numbers 
6 months
Live Reports
24 hours
Device Status Reports 
7 days


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See Also
Manage your Messages Inbox

 

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