10/18/18 23:47 PM  

RingOut - Use | RingCentral Online Account

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SummaryRingOut enables one-touch calling from any phone or Internet-enabled computer. When using RingOut from your computer, RingCentral contacts the caller first then connects the caller to the desired recipient. This article will show you how to use RingOut from your RingCentral online account
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Use RingOut on the RingCentral Online account

Access RingOut on the RingCentral Online account
Use the RingOut Feature


Access RingOut on the RingCentral Online account

RingOut can be initiated from the following sections when you log in to the RingCentral Online account.

1. The RingOut Button on the Main Menu
2. The Overview tab
3. The Messages tab
4. The Contacts tab


See RingOut | RingCentral for more information.


Go to the Use the RingOut feature section if you already know how to access the RingOut feature.


The RingOut Button on the Main Menu

The RingOut button is on the top right portion of your RingCentral Online account.

RingOut button

To learn how to make a RingOut call, go to the Use the RingOut Feature section.


RingOut via Overview tab

The Overview tab displays the recent outgoing and incoming calls on your RingCentral account. Clicking on any of the displayed numbers will activate the RingOut feature. 

To learn how to make a RingOut call, go to the Use the RingOut Feature section.


RingOut via Messages tab

Click the Messages tab to open your Inbox. The Inbox folder contains all the voice messages your extension has received with the sender's information. 2. Click on the Sender's Number to initiate a RingOut call. 

To learn how to make a RingOut call, go to the Use the RingOut Feature section.


RingOut via Contacts tab

Users can go to the Contacts tab to initiate a RingOut call.


1. Go to Contacts > Personal to view the list of your extension's personal contacts.

Contacts - Personal


2. Click the name of the contact that you want to call.


3. On the contact's details, click the contact's number to initiate a RingOut call.

Contacts - Click Number


To learn how to make a RingOut call, go to the Use the RingOut Feature section.


Use the RingOut Feature


1. When a RingOut call is initiated, a pop-up window for the RingOut feature will appear:


If RingOut was initiated via the RingOut Button on the Main Menu

Enter the number that you want to call on the box provided. You can enter the number using your keyboard, or by clicking the numbers on the on-screen keypad.

RingOut


If RingOut was initiated by clicking on the numbers via the Overview tabMessages tab or the Contacts tab

Click the Recent Calls recent calls button button to select a number from your recent calls list.

Click the  Contacts contacts button button to click on one of your personal contact's number.


2. Click the drop-down list to choose a phone number you want to use to talk to the person you want to call. The phone numbers listed are also the forwarding numbers you have in your extension.

You can also enter a phone number that is not included in the list by selecting the Custom phone number option.


NOTE: When you select Custom phone number, you will be provided with a box where you can enter the phone number you want to use to make the call.


3. Tick the Prompt me to press 1 before connecting the call to hear a prompt that will ask you to press 1 to proceed with the call.  Click Call to RingOut. RingCentral will contact you first on the phone number that you have selected, and then RingOut will connect you to the phone number you want to reach.


NOTE: The prompt will play 3 times and if you are unable to press 1. the call will be disconnected after 40 seconds and RingOut will be cancelled.


NOTE: After you click the Call button, your phone will ring and the RingOut window will show you a message that will inform you of what RingOut is currently doing. When your phone rings, you will see the number that you want to call as the caller ID, which will help you identify that the call you are getting is for the RingOut that you initiated. 
 


4. Once RingOut has connected you to the number that you want to call, you will see a message on the RingOut window that says "Call has been completed." The RingOut window will close automatically and then you can hang up manually on your phone if you wish to end your call.


NOTE: To end the call before RingOut connects to the person you are calling, click Hang Up.

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