Administrators and Users with administrator access can check the delivery status of ordered phones via the online account. There are two (2) ways to track your device orders:
Under Admin Portal
, select the Phone System
tab, and then click Phones & Devices
Under Phones & Devices, you will see five (5) tabs. Click on the tab where the device you wish to track is under.
1. User Phones - This section shows that phones that are assigned to your User's extension.
2. Common phones - Common phones are shared phones in which users can log-in with their credentials to start using it.
3. Paging devices - A group of deskphones or overhead speakers used to broadcast pages.
4. Shared lines - A group of phones or devices, as on a sales floor or in a warehouse, that share one or more lines, such that calls to the shared line can be answered at any of the devices; the in-use status of that line is displayed on all the devices.
5.Unassigned - These are phones in your stock pile. You can set up and assign these phones to new users.
Click Check Progress
on the device that you wish to track.
A window will appear stating the Order Number, Date when it was placed or received, and the Order Status. Click OK to close.
Under Admin Portal, select the Billing tab, and then click Device Orders.
Any orders you have should appear on this page.