05/04/18 21:00 PM  

Checking the Shipping Status of Ordered Phones | RingCentral Online Account

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SummaryThis article discusses the process in checking the shipping status of your ordered phones and where to find the tracking number for your ordered phones.

Checking the Shipping Status of Ordered Phones 

Administrators and Users with administrator access can check the delivery status of ordered and replaced phones via the online account. There are two (2) ways to track your shipment:

NOTE:  You need to log in as an Administrator to your RingCentral Online Account to follow the steps below. 

Via Phone System

1. Under Admin Portal, select the Phone System tab, and then click Phones & Devices.
admin - phone system - phones and devices
2. Under Phones & Devices, you will see five (5) tabs. Click on the tab where the device you wish to track is under. 
• User Phones - This section shows that phones that are assigned to your User's extension.

Common phones - Common phones are shared phones in which users can log-in with their credentials to start using it.
• Unassigned - These are phones in your stock pile. You can set up and assign these phones to new users.
3. Click Check Progress on the device that you wish to track.
User-added image
A window will appear stating the Order Number, Date when it was placed or received, and the Order Status. Click OK to close.

NOTE: Click on "Track it" to redirect to the courier's tracking page

User-added image


Via Billing

Under Admin Portal, select the Billing tab, and then click Device Orders.  
admin - billing - device orders

Any orders you have should appear on this page.
User-added image

User-added image

User-added image

When your order has arrived, see Connecting your RingCentral Desk Phone to your Network for instructions on how to set it up.

For any issues with your order or changes on your shipping information you may contact support. Have the following information on hand:

• Order Number
• Shipping Address on order
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