02/15/18 20:21 PM  

Assigning the RingCentral Phone to a Different Computer

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SummaryHow do I assign the RingCentral Phone to a different computer?
Details

All Users with a purchased Digital Line or IP Phone can use the RingCentral Phone for placing and receiving phone calls. The RingCentral Phone's Digital Line should be associated with a computer for it to have the ability to place a direct outgoing call. 

The computer with a RingCentral Phone installed can only make outgoing calls using the RingOut feature if it is not authorized.

• If your extension has a Digital Line associated and you are setting up the Free RingCentral Phone feature for the first time, RingCentral will automatically assign the RingCentral Phone to your computer. Just make sure that you are using your Direct RingCentral Number or Main Company Number w/ your Extension Number and password.
• If you are using 2 or more computers, it is necessary to ensure that the RingCentral Phone is assigned to the correct Computer Name.


This article will guide you to determine which computer is authorized to place a direct outgoing call through the RingCentral Phone, and deauthorize it if you need to authorize a different computer.

IMPORTANT: Make sure to exit all RingCentral Phone used by the extension that you wish to configure before doing the steps below. 

Click your role below to learn how you can deauthorize then authorize  RingCentral Phone on your computer.

User (with no administrative access)
Administrator
 

Users: Reassigning your RingCentral Phones Outgoing Call Capability to a Different Computer

Users with no administrative access can follow the steps below in order to deauthorize a computer then authorize a different computer to call using the RingCentral Phone.


Step 1:

Go to the computer that needs to be deauthorized, then sign out from the RingCentral Phone.


Step 2:

Log in to your RingCentral account.


Step 3:

Click Settings > Phones & Numbers.

settings - phones and numbers


Step 4:

Under Phones & Numbers, click Phones, and then click Edit on the RingCentral Phone that you want to deauthorize.

user-settings-phonesandnumbers-edit


Step 5:

Click Deauthorize this Computer.

The RingCentral Phone should no longer be associated with this computer.

user-settings-phonesandnumbers-deauth


Step 6:

Go to the computer where the RingCentral Phone needs to be associated to, and launch the RingCentral Phone.

The system automatically detects that the RingCentral Phone on the other computer is logged in.

To check if you have authorized the correct computer, check the name of your computer
 

Administrators: Reassigning your RingCentral Phone's Outgoing Call Capability to a Different Computer

Administrators can follow the steps below in order to deauthorize a computer then authorize a different computer to call using the RingCentral Phone.​​​


Step 1:

Log in as Administrator to your RingCentral account.


Step 2:

Under Phone System, click Phones & Devices.

Under Phone System, click Phones & Devices.


Step 3:

Select the RingCentral Phone that needs to be deauthorized from the list.

Select the Desktop app that needs to be deauthorized from the list.

 

Step 4:

Click Deauthorize this Computer.

user-settings-phonesandnumbers-deauth

The RingCentral Phone should no longer be associated with this computer.​


Step 5:

Go to the computer where the RingCentral Phone needs to be associated to, and launch the RingCentral Phone.

The system automatically detects that the RingCentral Phone on the other computer is logged in.

To check if you have authorized the correct computer, check the name of your computer

 

See Also:

Setting up the RingCentral Phone's Softphone Feature 
 

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