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Call Park - Frequently Asked Questions | RingCentral

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Call Park - Frequently Asked Questions

 

1. What is Call Park?
2. Which RingCentral plan is it available with?
3. How much does Call Park cost?
4. Does Call Park work for both inbound and outbound calls?
5. Does Call Park work for transferred calls?
6. Does it work only on RingCentral desk phones?
7. What are the supported desk phones for this feature?
8. How many calls can I park simultaneously?
9. How long does a call stay parked?
10. What happens if I pick up a parked call with an active call in progress?
11. What happens if I try to park an incoming call or a call on-hold?
12. Can I park to specific a user extension?
13. How do I park a call in a private park location?
14. What is a park location group?
15. When I send a call to a Park Location group, will the virtual extension number be announced?
16. How many Park Location groups can I have?
17. How many calls can I Park in a single Park location group?
18. How many users are allowed in a single park location group?
19. Can a user be added to multiple Park Location groups?
20. What happens if someone who does not belong to Park Location group dials the DTMF code to pick up?

 

1. What is Call Park?

Call Park is a feature that allows RingCentral Users to place a call on hold, send this call to a park extension and have another User pick it up on another phone by dialing the park extension. 


2. Which RingCentral plan is it available with?

The Call Park feature is available with all RingCentral Office plans.


3. How much does Call Park cost?

The Call Park feature is included at no extra cost with RingCentral Office.


4. Does Call Park work for both inbound and outbound calls?

Yes. Call Park works for inbound and outbound calling. However, it is not supported on outbound calling to another extension in your system.

Example: User A within the RingCentral account cannot park an outbound call to user B.


5. Does Call Park work for transferred calls?

It is only supported for warm transfers on desk phones using the Call Park soft key.


6. Does it work only on RingCentral desk phones?

• Incoming calls can be parked and retrieved on any RingCentral desk phone, regardless of office location. Park soft key is available on all Cisco and Polycom devices (except Cisco SPA 508 and Cisco SPA 303).

• Calls can also be parked using touch-tone commands on the RingCentral Phone, and on your smartphone using the RingCentral Phone for iPhone® and Android™ (with VoIP turned on).


7. What are the supported desk phones for this feature?

The Call Park soft key is available on Cisco and Polycom phones. Phones that do not support the Call Park soft key can still use the Call Park feature using the Call Park 


8. How many calls can I park simultaneously?

It’s the virtual system location, not to be confused with the user extensions. Virtual locations where an inbound or outbound call is parked are preceded by *, for example (*8xx).

The maximum number of simultaneously parked locations is 50 (ranging from *801 to *899).

Park locations are automatically assigned by the RingCentral system.


9. How long does a call stay parked?

Park recall timer is 5 minutes — then the call rings back to the phone that parked the call.


10. What happens if I pick up a parked call with an active call in progress?

The active call will be placed on hold, and the parked call will get picked up.


11. What happens if I try to park an incoming call or a call on-hold?

Error prompt will be played: "Call is no longer available to pickup."  The calls are not affected.


12. Can I park to a specific user extension?

No. What you can do is to park to a Park Location Group's extension. Not to a specific User extension.


13. How do I park a call in a private park location?

Your administrator can help create a park location group that is only accessible and visible to users added to the group by using desk phone or RingCentral Phone. RingCentral supports up to 100 park location groups. There is no limitation to how many users can be included in each park location group.


14. What is a park location group?

A Park Location group is a private location in which specific users can park and pick up calls. Once users have been added to the group, the park location can be added to the user’s Presence on a desk phone or HUD on the RingCentral Phone application.


15. When I send a call to a Park Location group, will the virtual extension number be announced?

No. The parked call in a Park Location will be visible on a member's phone only. 


16. How many park location groups can I have?

You can have up to 100 park locations in your phone system.


17. How many calls can I Park in a single Park location?

Only 1 call per park location can be parked in a single park location.


18. How many users are allowed in a single park location group?

There is no limit.


19. Can a user be added to multiple Park Location groups?

Yes.


20. What happens if someone who does not belong to Park Location group dials the DTMF code to pick up?

There is no DTMF support for Park Locations. It is possible to call this location, but the call will be rejected with the error prompt: "This group does not accept phone calls. You will now be disconnected."



 
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