02/27/18 00:00 AM  

Using Cisco IP Phones

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SummaryHow do I use my Cisco IP phone?
Details
RingCentral supports different VoIP phones that work well with your RingCentral service.  To know if your Cisco IP phone is supported, see the list of tested Cisco IP Phones with RingCentral.
 
This article will guide you on the different functions of your Cisco IP phone.

Logging in to your Cisco phone's web user interface
Creating and using speed dials on your Cisco desk phone
Turning OFF the Missed Call Banner on Cisco phones
Muting, Adjusting the Call and Ringer Volume of Cisco phones
Enabling or Disabling the Do-Not-Disturb (DND) feature on Cisco phones
Manual Provisioning for Cisco Phones
Transferring calls on Cisco Deskphones

Logging in to your Cisco phone's web user interface

Access and manage your phone's information without going through your desk phone. You can do that by logging in to the web user interface of your phone. Follow the steps below to know how.

Before logging in to the web user interface, you need to obtain the IP address of your desk phone first. Ensure that an Ethernet cable is plugged in at the back of your Cisco phone and to the router. You also have to make sure that the adapter is connected to a power source.

Obtaining the IP address of a Cisco Analogue Telephone Adapter (ATA)
Obtaining the IP address of a Cisco desk phone

Once you have obtained the IP address of your Cisco phone, you can now log in to the web user interface of your phone.

Obtaining the IP address of a Cisco Analogue Telephone Adapter (ATA)

Step 1:

Connect your analogue phone to Phone 1 at the back of your router.
 
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Step 2:

On your analogue phone, press ****.
 

Step 3:

In the menu, press 110#.  Take note of the IP address of your analogue phone once it will be announced.

NOTE:  If your device is purchased directly from RingCentral, the default IP address is 192.168.15.1.

Obtaining the IP address of a Cisco desk phone

Step 1:

On your Cisco desk phone, press Setup.
 

Step 2:

Select Status > Network Status or Network.

NOTE:  Images may vary depending on your device.

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Step 3:

Scroll down to view your phone's IP Address. The IP address of the phone will be shown

Once you have obtained the IP address of your desk phone, you can now log in to the web user interface of your phone.

Logging in to your Cisco phone web user interface

Step 1:

On your computer, open a web browser window.

NOTE:  Your computer must be on the same sub network as your phone.

Step 2:

Enter the IP address of your desk phone in the address bar. For example, 192.168.1.244.

The web user interface of your desk phone will now show.

An example of a Cisco desk phone web user interface.
 
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Depending on your desk phone, the web user interface may have different tabs.
 

Creating and using speed dials on your Cisco desk phone

You can create different types of speed dials. You can create unused line buttons or create speed dials assigned to a number on your Cisco phone.  Each speed dial can be a phone number, an IP address or a URL. The steps below will guide you on how to create and use speed dials on your Cisco desk phone.

Creating speed dials on unused line buttons
Creating numerical speed dials
Using speed dials

Creating speed dials on unused line buttons

Depending on how your extensions are configured, you can assign unused line buttons on your phone or attendant console to act as speed dialers.

Step 1:

Press an unused line button and hold down for three (3) seconds. The Define Speed Dial window displays.


Step 2:

Enter a name for the speed dial.


Step 3:

Press the Down Arrow key to display the phone number field.


Step 4:

Enter the phone number and press Set or Save.
 
You have now created a speed dial on an unused line button. After creating the speed dial, it displays next to the line button. Press the line button to use the speed dial.
 

Creating numerical speed dials

You can assign speed dials to numbers. You can have up to eight (8) numerical speed dials. Location 1 is reserved for your voicemail.

NOTE:  Images may vary depending on your Cisco desk phone.


Step 1:

Press Setup.


Step 2:

Scroll to Speed Dials and press Select.

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Step 3:

To create or edit a speed dial, select an unused speed dial location.

NOTE:  An unused speed dial location may be marked with Not Assigned.

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Step 4:

Press Edit.
 

Step 5:

Enter the phone number for the speed dial and then, press Save or ok.

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For Cisco SPA525G and SPA525G2, you can enter the name and the phone number for the speed dial. You can also select a contact from the address book by pressing Option and select Select From Address Book. Scroll to choose the contact and press Select.

You have now created numerical speed dials.

Using speed dials

To call one of your configured speed dial numbers, choose any of the following options:

• Open a phone line and press the number for the speed dial, then wait a few seconds for the phone to initiate the call or press Dial.

• Press the Setup button, select Speed Dial, choose the number, and press Dial.

• For Cisco SPA525G and SPA525G2, you can also press the line button that has been configured as a speed dial.
 

Turning OFF the Missed Call Banner on Cisco phones

A notice is displayed on the screen of your Cisco phone when you miss a call.  This can be disabled over the phone menu.  Follow the steps below to know how.

On Cisco SPA514G, SPA508G, SPA303

Step 1:

Press the Setup button.

Step 2:

Scroll to Preferences and press the select softkey.

Step 3:

Scroll to Miss Call Shortcut and press the edit softkey.

Step 4:

Press the y/n softkey to enable or disable the feature.

Step 5:

Press the ok softkey.

Step 6:

Press the save softkey.

On Cisco SPA525G/SPA525G2 

Missed call shortcuts are enabled by default on Cisco SPA525G/SPA525G2.  If you want both or either the Call Banner and Miss Call shortcuts turned OFF, follow the steps below.

Turning Off the Call Banner
Turning Off the Miss Call shortcut
 
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Turning Off the Call Banner

Step 1:

Press the Setup button.

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Step 2:

Select User Preferences then Call Preferences on the next page.

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Step 3:

Scroll down to Miss Call Banner and toggle it to Off using the right arrow button then hit the Set soft key.

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Step 4:

Continue to press the Back soft key until you get back to the home screen.

Turning Off the Miss call shortcut

Step 1:

Press the Setup button.

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Step 2:

Select User Preferences then Call Preferences on the next page.

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Step 3:

Scroll down to Miss Call Shortcut and toggle it to Off using the right arrow button then hit the Set soft key.

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Step 4:

Continue to press the Back soft key until you get back to the home screen.

On Cisco SPA 300 Series IP Phones

Step 1:

Press the Setup button.

Step 2:

Scroll to Call History and press the select softkey.

Step 3:

Press the delete softkey.

Muting, Adjusting the Call and Ringer Volume of Cisco phones

The steps below will guide you on how to mute, adjust the call and ringer volume of your Cisco phone. 

Adjusting the Ringer Volume

For SPA514G, SPA508G, SPA303
 
Step 1:
Press (+) to increase or (-) to decrease the volume on  the Volume User-added image button when the handset is on the phone and the speaker button is OFF

Step 2:

Press Save .

For SPA525G / SPA525G2

Press the Volume button while not on a call to adjust the volume of the phone ringer.

Adjusting the Call Volume

Lift the handset or press the Speaker User-added image button.  Press (+) on the Volume button to increase the volume or press (-) to decrease the volume.  Press Set or Save.

Using Mute

To mute the phone microphone, speaker, or headset microphone, press the Mute User-added image button on the phone.  The button will illuminate red.  Press the Mute button again to unmute.

If no audio device is ON, pressing the Mute key has no effect. When switching from the speaker phone to the handset, mute is turned OFF automatically.
 
You have now muted, adjusted the call and ringer volume of your Cisco phone.
 

Enabling or Disabling the Do-Not-Disturb (DND) feature on Cisco phones

For most Cisco phones, the Do-Not-Disturb (DND) option has a dedicated dnd soft key button.  Press the button to enable or disable the DND option.

NOTE:  For most Cisco phones, if the background is dark or dim, it means that the DND option is enabled.  If the background is lit ON, it means that the DND option is disabled. Images may vary depending on your phone model.
 
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You can also enable or disable the DND option through your phone's settings.

On Cisco SPA514G, SPA508G, SPA303

Step 1:

Press Setup.


Step 2:

Go to Preferences.

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Step 3:

Select Do Not Disturb and press Edit.

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Step 4:

Press y/n to change the settings.

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Step 5:

Press ok.

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Step 6:

Press save.

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On Cisco SPA525G and Cisco SPA525G2

Step 1:

Press the Setup button and select User Preferences


Step 2:

Select Call Preferences.


Step 3:

Scroll to Do Not Disturb.


Step 4:

Press the Right Arrow key to turn Do Not Disturb ON or OFF.


Step 5:

Press Set.
 
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