TABLE OF CONTENTS
The RingCentral Intercom feature allows hands-free peer-to-peer conversations between users on desk phones. It enables you to call an individual extension and the destination phone automatically answers the call in speakerphone mode. To learn more about this feature, go to Intercom Feature Overview
. To learn how to setup the Intercom feature on your RingCentral online account, go to Enabling Intercom on your RingCentral Online Account
Once an account is signed up and phones are assigned to users, the Intercom soft key will appear on the compatible phones.
RingCentral Office and Office Unlimited only.
Yes. The RingCentral Desktop app and Mobile app does not have an Intercom soft key but can still initiate an Intercom call by dialing *85. The RingCentral Desktop app and Mobile app CAN NOT RECEIVE Intercom calls.
No. Only one (1) deskphone per user can be assigned to receive Intercom.
Yes. Intercom has a limit of three (3) hours.
Yes. Intercom appears in the Call logs of the User who initiated and received the Intercom call. In Call log's Simple View, Intercom appears as a regular call. It will be labelled as an Intercom call when in Detailed View.
Intercom is a peer-to-peer, two-way communication between two (2) devices or users. Paging is a one-way broadcast to a single or multiple devices or users.
The Intercom call is converted into a regular call and will route to the receiving User's voicemail.
The Intercom call is converted into a regular call, will display as a regular Incoming call, and will not say its an Intercom call on the receiving end.
The Intercom recipient can use Manual or Automatic Call recording on Intercom calls. However, the User who initiated the Intercom call can not.
No. Intercom calls do not generate notifications.