02/15/18 20:22 PM  

Using the Intercom Feature

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SummaryHow do I use the Intercom feature on my RingCentral phones?
Details

The RingCentral Intercom Feature allows hands-free peer-to-peer conversations between users on desk phones. It enables you to call an individual extension and the destination phone automatically answers the call in speakerphone mode. 

The following RingCentral devices support placing and receiving Intercom calls.

• Cisco: 303 / 502G / 504G / 508G / 509G / 514G / 525G / 525G2
• Polycom: 321/ 331 / 335 / 450 / 550 / 560 / 650 / 670 / VVX310 / VVX410 / VVX500 / VVX311 / VVX411 / VVX 501 / VVX 601
 RingCentral Phone: Can only INITIATE an Intercom call but CAN NOT RECEIVE Intercom calls.
 

Initiating an Intercom call

Using Intercom on a RingCentral branded desk phone
Using Intercom on the RingCentral Phone and RingCentral conference phones
 

Using Intercom on a RingCentral branded desk phone


Step 1:

Press the Intercom soft key.


Step 2: 

A voice prompt will state “Please enter the extension you wish to intercom followed the by the pound sign”. Enter the Extension Number of the User that you wish to Intercom, and then press the Hash key (#).


Step 3:

When you enter the extension and press the hash key (#). You and the recipient will hear a beep and then you may begin speaking.
 

Using Intercom on the RingCentral Phone and RingCentral conference phones

NOTE: The steps below only applies to Polycom 6000 Conference phones, and RingCentral Phone.


Step 1:

Press *85.


Step 2:

You will then hear the prompt “Please enter the extension you wish to Intercom followed by the pound sign”Enter the Extension Number of the User that you wish to Intercom, and then press the Hash key (#).


Step 3:

When you enter the extension and press the hash key (#). You and the recipient will hear a beep and then you may begin speaking.

 

See Also:

Intercom Frequently Asked Questions

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