06/05/18 16:49 PM  

RingCentral Meetings Frequently Asked Questions

« Go Back

Article

 
SummaryFREQUENTLY ASKED QUESTIONS for RingCentral Meetings
Details


TABLE OF CONTENTS


1. Can I just share one window instead of the whole desktop?
2. Can I call into a video meeting using a phone line?
3. Can I start or join a video meeting from any country?
4. Do I need to have a webcam to join RingCentral Meetings?
5. Do web browser settings allow you to run signed applications?
6. Is there full-screen when screen-sharing?
7. Which Office Editions allow you to host RingCentral Meetings?
8. What are the IP addresses, client and server ports and protocols for signaling and media for RingCentral Meetings?
9. Does RingCentral Meetings have end-to-end encryption?
10. What audio and video codecs do RingCentral Meetings utilize?
11. What are the traffic characteristics for each codec?
12. What is the bandwidth required?
13. What is the average bandwidth per participant in a given session?
14. What is the peak session load?
15. What is the video frame rate?
16. What is the video resolution?
17. What is the frequency response?
18. What is the total bandwidth for one (1) HD call?
19. How long can a meeting go for?
 


 

1. Can I just share one window instead of the whole desktop?

RingCentral Meetings allow you to share your desktop, a specific browser, an application window or share dual monitor screens. If you have RingCentral Rooms with your RingCentral Meetings, instantly share screen from a desktop when proximity signal is detected. Just click the Share screen button and your desktop will be shared on your RingCentral Rooms display. See RingCentral Rooms Proximity Sharing to learn more.
 

rc meetings 6.1 share screen


During a meeting, you can also click the Share Screen button on the in-meeting menu bar. RingCentral Meetings will then list all the active windows for you to select which screen to share. You can view minimized windows by clicking on Show all windows...
 

share-screen

NOTE:  Options are not available when multiple people can share at the same time.


Meeting Hosts can also control how participants can share screens in a meeting. Hosts can click on the ^ icon to immediately allow one or multiple participants can share screens. Hosts can also click on Advanced Sharing Options... to expand and set conditions on how to share screen during a meeting.
 

rc meetings 5.1 in meetings share screen adv


See Screen Sharing with RingCentral Meetings for Desktop to learn more.
 

2. Can I call into a video meeting using a phone line?

RingCentral Meetings currently supports real-time video and VoIP for communications with invitation and join via email, Instant Messaging (IM), or video call ID

Calling in using a telephone would allow you to hear only the audio of the meeting and not see the video. However, if you already joined the meeting, you can dial-in the meeting using your desk phone or use the Call Me and Call Out feature to have RingCentral Meetings call your deskphone. Dial-in details are provided on the Join by Phone screen. See RingCentral Meetings: Call Me and Call Out to know more about this feature.
 

User-added image
 

3. Can I start or join a video meeting from any country?

Yes, you can start or join a RingCentral meeting from any country. RingCentral Meetings generates a US dial-in number by default. When joining a RingCentral Meeting from an international location, you may join the conference using the International dial-in Number. You can also easily select your country's dial in number  from the drop-down option when you decide to Join by Phone. You can join through a desk phone, the mobile app, or the RingCentral for Desktop.  

NOTE:  RingCentral Meetings is only available in English. There are no options to change the language menus.
 

4. Do I need to have a webcam to join RingCentral Meetings?

You are not required to have a webcam to join a RingCentral Meetings video call.  You can dial into the meeting using the details found in the invite. You will not be able to transmit your video but you will continue to be able to listen to video calling and view any screen sharing.
 

5. Do web browser settings allow you to run signed applications?

If you encounter an error when attempting to launch RingCentral Meetings, your web browser settings must have been configured not run signed applications by your company IT.  Contact your company IT or administrator to have this enabled.

See RingCentral Meetings: Network Firewall Or Proxy Server Settings to learn how to avoid having issues with your RingCentral Meetings.
 

6. Is there full-screen when screen-sharing?

Yes. There are two (2) display modes - video layout and screen sharing layout.

• In the Video Layout, it is optimized for video viewing and desktop viewing.  To go full-screen, double-click on the screen.
• In the Screen Sharing Layout, it is automatically switched to full-screen to optimize the document or presentation view.  To exit full-screen, double-click the screen or hit Esc.

See Screen Sharing with RingCentral Meetings to know more about it.
 

7. Which RingCentral Plans allow you to host RingCentral Meetings?

RingCentral Meetings is available for RingCentral Meetings Accounts and RingCentral Office Editions. However, the number of maximum participants will vary depending on your subscription. Large Meeting is an available add-on for all Office editions that extend the meeting capacity with up to 100 or 200 participants. The add-on allows companies to purchase a license for certain Users who need to host meetings with a larger group of participants. 

NOTE: RingCentral Meetings will also be available to MTF and Unlimited plans with up to four (4) participants.

Office Editions

Maximum Number of Participants for Meetings

Standard

4

Essentials4

Premium

100

Ultimate

200

 

RingCentral Office Edition Plans

Meeting Capacity
(Number of Participants)

Without Large Meetings Add-on

With Large Meetings Add-on

Standard

4 per meeting

Up to 500

Premium

100 per meeting

Up to 500

Ultimate

200 per meeting

Up to 500

 
RingCentral Meetings AccountMaximum Number of Participants
Free100*
*2 users per meeting: unlimited video usage
3-100 users per meeting: 40 min limit)
Essentials100
Advanced100
 

8. What are the IP addresses, client and server ports and protocols for signaling and media for RingCentral Meetings?
 

199.255.122.128/25  
199.255.121.0/24
208.87.43.0/24
199.255.122.128/25
104.245.60.128/25
185.23.248.128/25  
185.23.248.0/25
185.23.250.128/25 
185.23.250.0/25
103.44.68.0/22
104.245.56.0/21
185.23.248.0/22
192.209.24.0/21
199.68.212.0/22
199.255.120.0/22
208.87.40.0/22

Signaling: TCP 8801, 8802 or TLS 443
Media: UDP 8801 or TLS 443
 

9. Does RingCentral Meetings have end-to-end encryption?

Yes. RingCentral Meetings have end-to-end encryption for HIPAA Users and Users who want more security. See RingCentral Meetings End-To-End Encryption to learn more.
 

10. What audio and video codecs do RingCentral Meetings utilize?

Audio codec: SILK
Video codec: H.264
 

11. What are the traffic characteristics for each codec?

SILK: 20ms, 500 bytes
H.264: variable, up to 1400 bytes
 

12. What is the bandwidth required?

Audio: up to 60 kbps
Video: variable from 128 kbps to 2 mbps
 

13. What is the average bandwidth per participant in a given session?

One participant uses similar inbound/outbound bandwidth. Average is about 600k per participant.
 

14. What is the peak session load?

The current RingCentral max session load is about 150.
 

15. What is the video frame rate?

The video frame rate is Dynamic, with 5 fps for thumbnail and 30 fps for full-screen HD.  This depends on use case, network conditions and CPU performance.
 

16. What is the video resolution?

The video resolution is Dynamic, with 160x90, 320x180, 640x480, 640x360, and 1280x720.  This depends on use case, network conditions and CPU performance.
 

17. What is the frequency response?

The frequency response is Dynamic, with 8 kHz, 16 kHz, and 24 kHz.  This depends on the platform and network conditions.
 

18. What is the total bandwidth for one (1) HD call?

The total bandwidth for one (1) HD call is Varied, from 1 to 2 Mbps, depending on network conditions.
 

19. How long can a meeting go for?

A meeting bridge can go up to 24 hours. When the meeting drops, participants and hosts will have to dial into the meeting again.

NOTE: Some VoIP, PSTN and Mobile carriers dialing in to the bridge may have shorter call length limits that could terminate your connection. You may need to check with your provider about your calling restrictions.

 

See Also:

RingCentral Meetings System Requirements
RingCentral Meetings Overview
RingCentral Meetings Links
 

Ranking100
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information