10/15/18 23:11 PM  

Groups - Frequently Asked Questions | RingCentral

« Go Back

Article

 
SummaryFREQUENTLY ASKED QUESTIONS for Groups
Details
TABLE OF CONTENTS
 

1. What are groups?

Groups enable you to group users to handle calls according to the set preference, ensuring that all calls are received and taken care of.

Creating virtual groups with a group of extensions is a powerful tool.  Calls to that group will automatically be placed on hold until a group member can take the call.  Groups make it easy to specify queue priority, if they set up multiple queues and to customize the in-queue experience, including maximum hold time.

2. How much do I need to pay to add groups?

Adding groups is free with your service plan.  No additional charges will be applied on your account.

3. Who can add groups?

You have to be an account administrator to add groups.  To learn more about how to add groups, see How to add Groups.

4. How many groups can I add in my account?

You can have a total of 999 groups and extensions in your account.  This number is shared between extensions and groups.

5. How many calls can the group handle?

Groups can handle any number of incoming calls for as long as you have set enough group members to accommodate them. 

6. Will my group settings interfere with the settings I have for my extension?

No, as the group settings will only take effect if the call was routed either from the group's direct number or from the Auto-Receptionist.
Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information