09/09/17 00:35 AM  

Number Transfer Rejections Frequently Asked Questions

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SummaryFREQUENTLY ASKED QUESTIONS for Number Transfer Rejections
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TABLE OF CONTENTS

1. If I get a rejection of Partial Port, what do I need to do?
You need to call your provider to resolve this issue.  The current order has remaining telephone numbers on the account that need to be addressed with your Local Service Provider (LSP).  Inform us whether the remaining telephone numbers will remain active or disconnected once port requests are completed.

2. If I get a rejection of Name or Address Mismatch, what do I need to  do?
You need to contact your provider and ask the correct name of your account because the name you provided did not match the records of Local Service Provider (LSP).  You can log in to your RingCentral online account, enter the correct Name and Address, and resubmit the request so we can reprocess your request.

3. If I get a rejection of Billing Telephone Number (BTN) Incorrect or Port TN Mismatch, what do I need to do?
The main telephone number that you entered on your request has been rejected.  You need to contact your provider and ask the specific BTN for the number(s) you wish to transfer.  Even though all your numbers belong to one account only, there's a possibility that these numbers are grouped differently.  We need to identify how your numbers are grouped together.

4. If I get a rejection of Line Disconnected, what do I need to do?
The telephone number to be ported has been disconnected.  If your account is active, you need to make sure that the number you wish to port is still assigned to your account.  Contact your Local Service Provider to reinstate the line to active status, get the confirmation number and the date when the line was reinstated.

5. If I get a rejection of Pending Order, what do I need to do?
You need to call your provider to check if there is any pending order in your account.  It happens if a request for features and account changes are simultaneously processed.  Contact your Local Service Provider (LSP) to clear or cancel the pending orders or requests.  You can email us back with the confirmation number that the order or request has been removed.
 
6. If I get a rejection of LSP Freeze or Contracted, what do I need to do?
You need to call your provider to check if the number you are transferring is bound to any contract or terms of service that might be affecting the transfer request.  The number must be free from any restrictions.  Contact your Local Service Provider (LSP) to clarify the reason/s for freezing your account.  Once the issue has been cleared, send an email to numberporting@ringcentral.com for us to resubmit the request. 
 
7. If I get a rejection of Copy of Bill, Account Number or PIN required, what do I need to do?
You need to edit your request and resubmit the latest copy of your bill, not more than 30 days old.

8. If I get a rejection of Authorized Name Mismatch or Illegible Authorized Name Missing, what do I need to do?
The authorized name provided on the request – first name and last name - do not match the records of your Local Service Provider (LSP).  Contact your current carrier, and verify or update records pertaining to the authorized name on the account.  As soon as the issue has been settled, edit your request and resubmit your request on your RingCentral online account.

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