is when you connect a phone to the RingCentral cloud platform for secure voice, audio conferencing, and online meetings.
You can get a preconfigured and fully provisioned phone that is ready to use when plugged in to a high-speed internet connection from RingCentral. You may also use the device that you already have, maybe from a previous or different provider, bought directly from the manufacturer/ distributor, or a phone that was passed on with RingCentral. As long as the device is one of which RingCentral recommends or that it is SIP Compatible.
Click on the links below to learn more.Provisioning a third-party SIP phone
You can provision your device in 2 different ways:
1. Assisted Provisioning
is available on some phone models. In Assisted Provisioning
, the phone's Serial Number is entered on your RingCentral Online account, and RingCentral's Provisioning Server address is entered inside the phone's Menu
. This allows the phone to automatically connect, download, and update the information. Since your system is in the cloud, updates and new features appear automatically. IMPORTANT: Check if your device is included on the list of phones that can be configured via Assisted Provisioning. If your phone is on the list, you will see a link where you can view the instructions for assisted provisioning. If your phone is not on the list, then continue below for Manual Provisioning. To view the list, go to List of Tested Phones with RingCentral.
is performed when a device is not on the list of supported devices for Assisted Provisioning. For more information, see List of Tested Phones
In Manual Provisioning, SIP Settings
are entered manually in the phone's menu or web interface. The Authorization information and SIP settings for the phone are entered manually in the phone's Menu or Web Interface, to be able to ONLY register with the RingCentral servers. Manual Provisioning will not maintain communication for updates to the phone, only the registration with the service.
• Manual Provisioning will not allow the phone updates from RingCentral's servers.
• Manual Provisioning will not pull the firmware required for RingCentral's features.
• Users with manually provisioned phones will not be able to use Presence
• Phones manually provisioned will not have softkeys for Paging
. The User list
will automatically load.
Under Users With Extensions
, click the name of the User that you want to modify.
Go to Phones & Numbers > Phones, then click Add Phone.
Select Other Phones
, and then click on Existing Phone
You will see a pop-up with a note: Select this option if you have your own unlocked SIP compatible device you'd like to use
Click Add to Cart
Specify the number of Phone Number / Digital Line under QTY
, and then click Next
You will be given 2 options for your Existing device's number. a. Use an Existing Number from your account -
You can select any non-Toll-Free number assigned to either your Company Auto-Receptionist, or Special Extensions on your account. A Special Extension can either be a Message-Only Extension
or an Announcement-Only Extension
.b. Purchase a New Number for your account -
You can purchase a Phone number to be assigned as a Digital Line to your Existing device.
Select the device where you want to assign the number by ticking the box next to it, and then click Assign to Selected.
The Phone number assigned to the Existing phone is shown. Click Next.
Select the Emergency Address that will be assigned to the phone.
• If you have set an Emergency Address for a device before, you can select it from the drop-down menu.
• If the Emergency Address for this device you are adding is different from a previously set Emergency Address, click New
When you select New
, the page will redirect to a window where you can Add new Emergency Address
Fill out the Emergency Calling Address form.
Make sure you read the terms and conditions, then tick the checkbox to Accept the Terms, and then click I Accept.
NOTE: Use the address where your Desk phone is located. DO NOT include special characters in the Customer Name field.
IMPORTANT: This is the address that will be used in the event of an emergency call (911 in the United States and Canada, 999/112 in the United Kingdom, and such other Emergency Call Services as applicable in other countries) from this RingCentral Desk phone. Be sure to update this address anytime you change the location where you use this RingCentral Desk phone.
Select the device where the Emergency Address will be applied, and then click on Assign to Selected
Select the Shipping Address. There is no phone to be shipped since you already have an Existing phone for the Digital Line. We only need to do this as part of the needed steps.
You can select a Shipping Address from the drop-down list. You can also add a New Shipping Address by clicking on New.
If you click New
to add a new Shipping Address, the page will redirect to a window where you can add a new Shipping Address. You can click Save address
so you can use it in the future, and then click Add
Select the Existing Device
, and then click Create Shipping Group
Tick the checkbox to acknowledge and accept the charges for the Phone number / Digital Line, and the click Next
RingCentral has set limits for the protection of customers from fraudulent activities or over usage. You may get a message saying that you have exceeded the maximum allowed value that can be processed on your account in a single billing cycle. For security purposes, please contact RingCentral Customer Service
to verify your Billing Information and request an account limit increase and proceed with your desired transaction.
The next step is to get the SIP settings
for manual provisioning. Scroll down for instructions.
To manually provision your existing device, you first need to get the SIP Settings from your RingCentral Online account.
Click Phone System
, then Phones & Devices
Under User Phones
, look for the Existing phone
that you wish to assign to your Cisco phone. You must select a number that is not yet tied with any device. If the number is not yet assigned to a device, you will see Setup and Provision
when you point your cursor over it. Click Setup and Provision
Go to Other Phones
. Under Existing Phone
To configure your device to connect to the RingCentral service, you will need to program it with the SIP information
. Click Done
The steps for programming will vary from device to device, so please check with your device's manufacturer for specific instructions.
After getting the SIP information
, you are now ready to manually provision your existing device. The steps for programming will vary from device to device, so please check with your device's manufacturer for specific instructions.
Although RingCentral recommends and only provides full support for RingCentral-provided IP phones (phones purchased from RingCentral)
, we recognize that some customers may wish to use other devices. Manual Provisioning
steps for these phones can be found at https://www.ringcentral.com/office/voip-phone.html
. Select the Other Phones
tab, and then click on the link provided for your device. NOTE:
RingCentral does not provide additional support for phones purchased from third party vendors. For product support on devices not purchased from RingCentral, please refer to the product's vendor for support.