Number Transfer - Tips to ensure a Successful Number Transfer
DON’T cancel your old phone service.
Please wait until your transfer is complete before you cancel your old service. If your contract cancellation is in progress with the current supplier, you will be at risk of losing your numbers before they are transferred.
DON’T lose your broadband service.
Call your current supplier to get a new phone number for your broadband line before you submit your transfer request. Otherwise, you risk losing your broadband service.
DO be exact.
Your information must match exactly what's on record with your current phone supplier. If it doesn’t, your transfer will be delayed. Have a look at your current bill or speak to your current service provider if you need to check.
DO cancel any open pending service orders.
Ask your current provider to cancel any open service orders or to confirm they’re complete before placing the transfer request.
DO move your alarm monitoring service.
We’re unable to transfer numbers where alarm monitoring services are installed. You will need to contact your current service provider to move or cancel them. Don’t cancel your phone service; otherwise, we won’t be able to complete the number transfer.
Common reasons for rejection
The service address detailed on your Letter of Authorisation must match what is on record with your current supplier. Without the correct address, the number transfer request will be rejected.
Incomplete DDI number ranges
If your current supplier has allocated a range/block of numbers to you, these may need to be ported to RingCentral as a full block as some suppliers do not allow blocks to be split into individual numbers.
The porting process is dependent on the previous carriers.
UK number transfer lead time
• Local numbers—30 business days (average)
• Freephone and NGN—30 to 60 business days (average)
NOTE: Porting can take place sooner or later than the lead times quoted. Porting dates depend on the responses to orders that are received as well as industry lead times.
What to expect on the day of transfer
On the day of transfer, the porting window will be up to three hours long. There can be loss of service on the numbers as they are transferred over. Once the losing supplier transfers the numbers to the RingCentral network, we will swap the RingCentral temporary numbers in your account with the porting numbers (where applicable). We will then carry out a series of tests to ensure the ports have been completed successfully. Once the process is complete, we will send you an email to let you know your preferred numbers can now be used with RingCentral.
Number transfer resources:
Number Transfer - Frequently Asked Questions | RingCentral UK
Number Transfer - Transfer your Local Number to RingCentral UK
Number Transfer - Overview | RingCentral UK