09/27/18 18:49 PM  

Admin - Add Users with Extensions | RingCentral

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SummaryAccount administrators can add multiple extensions to your RingCentral Account via the Users tab on the Admin Portal. You can add Domestic or International users with or without a bundled phone.
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Adding local Users with Phones

1. Log in to your RingCentral account.

2. On the Admin Portal page, click Users

3. Click Add User.

NOTE:  Added Users will have their own extension numbers. The extension numbers can only be modified once the Users have been activated.

4. Select Domestic, and then click Next.

NOTE: For adding International users, see Adding a RingCentral Global Office Number through the Online Account.

5. Under Add Users with Phones:

i. Enter the Number of Users that will be added.
ii. Select the State 
iii. Select the Area Code.
iv. Click Select a Device.

NOTE: You may enter multiple Number of Users if they all have the same State, Area Code, and phone.

6. Select a Device. Click the picture of the device that will be added to the user, and then click Select.

7. Click Add.

NOTE: Follow Steps 5 to 7 to add more Users. Only follow this step if the Users to be added satisfy the following conditions:

 

• The User(s) are in a different location but has the same State and Area Code.
• The User(s) will use a different phone.

 

Otherwise, proceed to the next step.

8. Review the charges. Click Next.

NOTE: Total charges do not include taxes, fees and pro-rates.

QUICK TIP: To remove your order, click Delete

9. Set the Shipping Address for the User/s' phones.

Click Edit to change the current address set or click New to enter a new address.
Type a new name under Ship Attention To.
Select your Shipping Option.

Tick the checkbox beside the Area Code when done, and then click Create Shipping Group.

10. Click Next.

11. Tick the checkbox to confirm that you have read and understood the charges, and authorize the monthly recurring charges, and then click Next.

NOTE: RingCentral has set limits for the protection of customers from fraudulent activities or over usage. You may get a message saying that you have exceeded the maximum allowed value that can be processed on your account in a single billing cycle. For security purposes, please contact RingCentral Customer Service to verify your Billing Information and request an account limit increase and proceed with your desired transaction.  

12. Click Print to save a hard copy of the order. Click Done otherwise.

13. A dialog box appears stating the order is being processed and that a confirmation email will be sent to the email address of the Super Admin. Click OK.​

NOTE:  Check your email for the Order Confirmation to complete the order process. This will be added to the unassigned extensions list. To assign the extension to a User, the Administrator must go to the unassigned extensions list and manually fill out the User's details. See Activating an Unassigned User Extension for details.

 

Adding local Users without Phones

1. Log in to your RingCentral account.

2. On the Admin Portal page, click Users

3. Click Add User.

NOTE:  Added Users will have their own extension numbers. The extension numbers can only be modified once the Users have been activated.

4. Once the Add Users window appears, select Domestic, and then click Next.

NOTE: Selecting International lets you add a RingCentral Global Office Number.

5. If you already have RingCentral compatible IP Phones, you can add users without purchasing phones. Enter the Number of Users, and then click Add. Selecting a State and Area Code are optional.

6. Tick the checkbox to confirm that you have read and understood the charges, and authorize the monthly recurring charges, and then click Next.

7. Click Print to save a hard copy of the order. Click Done otherwise.

8. A dialog box appears stating the order is being processed and that a confirmation email will be sent to the email address of the Super Admin. Click OK.​

NOTE:  Check your email for the Order Confirmation to complete the order process. This will be added to the unassigned extensions list. To assign the extension to a User, the Administrator must go to the unassigned extensions list and manually fill out the User's details. See Activating an Unassigned User Extension for details.



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