Adding Phone Numbers to Your RingCentral Account

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SummaryHow do I add a phone number to my RingCentral online account?
Adding Phone Numbers to your RingCentral account can be done by an Account Administrator. These numbers can be assigned to your User's extension, or Auto-Receptionist. Follow these steps to add a telephone number to your RingCentral account.

Step 1:

Step 2:

Go to Admin Portal, and then click Phone System.

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Step 3: 

Click Phone Numbers.

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Step 4:

Click Add Number

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NOTE: For instruction on how to add a Company Fax Number, go to Creating and Assigning a Dedicated Fax Extension.

Step 5:

The Add Number tab will appear to guide you with the process. On the Select Numbers step select which types of numbers you want to add.

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You may choose among these options:
Local Number (Domestic)User-added image
Toll-Free NumberUser-added image
Vanity NumberUser-added image
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User-added imageA Vanity Number is a personalized phone number that also corresponds to a distinctive combination of letters on the telephone keypad, such as 1-888-MTRGAGE or 1-888-GARDENS, that is easy to remember.

Use * (asterisk) as a wildcard when searching for available numbers. If you want to find a number that ends with 'SALE', enter ***-SALE. 
International NumberUser-added imageThe RingCentral International Numbers feature lets you create a virtual presence in a foreign country by allowing you to add an International Number.

• International Geographic Number
• International Toll-Free Number

Step 6:

After selecting numbers, proceed to the Assign to Ext. by clicking Next.

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Step 7:

On the Assign to Ext. step, select to assign the number to either the Auto-Receptionist or an extension.  If you're done making changes, click Next and proceed to Confirm Order.

NOTE:  You may also cancel adding a number by clicking Remove.

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When you choose Auto-Receptionist, the number that you will add will become an Additional Company Number, and the calls will be connected to your company's Auto-Receptionist.

When you choose Extension, the number that you will add will become your User's Direct Number, and the calls will follow that User's Greeting, Screening, and Hold Music and Call Handling & Forwarding settings.

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Step 8: 

On the Confirm Order step, you may review your transaction's Charges, Adjustments, and TaxesCharges, and Fees. Tick the checkbox to acknowledge and authorize charges for the additional number, and then click Next

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Step 9:

On the Order Confirmation step, you will see more details on your transaction.  You may click Print to print a copy of the order confirmation.  Click Done to complete the Add Number process.

NOTE: Take note of the Reference#:, you can use this when calling support for any inquiries on this order.

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NOTE: Vanity numbers can take time to activate. While waiting for the activation, they will appear on your Pending Numbers. To view them, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Pending Vanity Numbers.

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IMPORTANT: A one-time $30 setup fee will be applied to your account after the Vanity Number is activated on your account. For more information, visit the miscellaneous section of the Number Transfer Request Frequently Asked Questions.
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