Adding Phone Numbers to Your RingCentral Account

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SummaryHow do I add a phone number to my RingCentral online account?
Details
Adding Phone Numbers to your RingCentral account can be done by an Account Administrator. These numbers can be assigned to your User's extension, or Auto-Receptionist. Follow these steps to add a telephone number to your RingCentral account.
 

Step 1:

Step 2:

Go to Admin Portal, and then click Phone System.

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Step 3: 

Click Phone Numbers.

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Step 4:

Click Add Number

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NOTE: For instruction on how to add a Company Fax Number, go to Creating and Assigning a Dedicated Fax Extension.

Step 5:

The Add Number window will appear to guide you with the process. Under Select Numbers, select which types of numbers you want to add. You may select from the following options:

Local (Domestic)
Toll-Free
Vanity
International
 

Local (Domestic)

Select the State/Province and Area Code so you can select a number.
Select from the Available Numbers and then click Add Numbers.
​Click Next.
 
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Toll-Free

Select the Toll-Free prefix that you wish to add to your service.
Select from the Available Numbers and then click Add Numbers.
Click Next.

add numbers - toll free

[Back to Add Number Types]
[Proceed to Step 6]

Vanity 

A Vanity number is a personalized phone number that also corresponds to a distinctive combination of letters on the telephone keypad, such as 1-888-MTRGAGE or 1-888-GARDENS, that is easy to remember. 
 
Use an asterisk * as a wildcard when searching for available numbers. If you want to find a number that ends with 'SALE', enter ***-SALE, and then click Search.

Select from the Available Numbers and then click Add Numbers.

Click Next.

add numbers - vanity

[Back to Add Number Types]
[Proceed to Step 6]

International  

The RingCentral International Numbers feature lets you create a virtual presence in a foreign country by allowing you to add an International Number. You can select between the two (2) options:
 
 

International Geographic Number

Select the Country, and then select the Geographical Prefix
Select from the Available Numbers and then click Add Numbers.
Click Next.
 
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NOTE: Proof of address is required for some countries. If you are unable to select a number, you will be given instructions to contact RingCentral.

International Toll-Free Number

Select the Country, and then select the available Geographical Prefix
Select from the Available Numbers and then click Add Numbers.
Click Next.

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NOTE: If you are unable to select a number, you will be given instructions to contact RingCentral.

Step 6:

Under Assign to Ext., select to assign the number to either the Auto-Receptionist or an Extension.  If you're done making changes, click Next and proceed to Confirm Order.

NOTE:  You may also cancel adding a number by clicking Remove.

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Auto-Receptionist 
When you choose Auto-Receptionist, the number that you will add will become an Additional Company Number, and the calls will be connected to your company's Auto-Receptionist.

Extension
When you choose Extension, the number that you will add will become your User's Direct Number, and the calls will follow that User's Greeting, Screening, and Hold Music and Call Handling & Forwarding settings.

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Step 7: 

On the Confirm Order step, you may review your transaction's Charges, Adjustments, and TaxesCharges, and Fees. Tick the checkbox to acknowledge and authorize charges for the additional number, and then click Next

NOTE: RingCentral has set limits for the protection of customers from fraudulent activities or over usage. You may get a message saying that you have exceeded the maximum allowed value that can be processed on your account in a single billing cycle. For security purposes, please contact RingCentral Customer Service to verify your Billing Information and request an account limit increase and proceed with your desired transaction.  

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Step 8:

On the Order Confirmation step, you will see more details on your transaction.  You may click Print to print a copy of the order confirmation.  Click Done to complete the Add Number process.

NOTE: Take note of the Reference#:, you can use this when calling support for any inquiries on this order.
 
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NOTE: Vanity numbers can take time to activate. While waiting for the activation, they will appear on your Pending Numbers. To view them, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Pending Vanity Numbers.
 
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IMPORTANT: A one-time $30 setup fee will be applied to your account after the Vanity Number is activated on your account. For more information, visit the miscellaneous section of the Number Transfer Request Frequently Asked Questions.
 

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