05/19/17 23:37 PM  

Set up a RingCentral SIP Phone

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SummaryHow do I add or purchase an IP phone or RingCentral Digital Line from the online account?

A RingCentral SIP Phone is a phone that is purchased directly from RingCentral. All SIP phones purchased from RingCentral are pre-configured, with a Digital Line, and ready for use when plugged in to your network. 

A RingCentral Digital Line is assigned to your IP Phone or RingCentral for Desktop (Softphone) in order to make inbound and outbound calls. Unlike your Additional Numbers or Virtual Numbers, a RingCentral Digital Line allows you to receive and make direct outbound calls from your IP Phone and RingCentral desktop app simultaneously.

Purchase a Desk Phone via the RingCentral Online Account

Step 1:

Step 2: 

Under the Admin Portal view, click on Phone System.

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Step 3: 

Under the Phone System tab, click Phones & Devices.

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Step 4: 

Under the User Phones tab, click on Add Device

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Step 5: 

Select Domestic, and then click Next to proceed.

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NOTE: For instructions on how to add a Desk phone that will be used in an International location, go to Adding a RingCentral Global Office Number through the Online Account.

Step 6:

You will see the list of Users in your account. Assign the phone to a User on the list and then click Next

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Step 7: 

Select the device that you want to order from the list. Click on your chosen device, and then click Add to Cart.
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Step 8:

Specify the number of device that you want to order under QTY, and then click Next.

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Step 9: 

You will be given 2 options for your Existing device's number.

a. Use an Existing Number from your account
You can select any non-Toll-Free number assigned to either your Company Auto-Receptionist, or Special Extensions on your account. 

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b. Purchase a New Number for your account
You can purchase a Phone number to be assigned to this phone. 

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Step 10:

Select the Shipping Address. You can select a Shipping Address from the drop-down list. You can also add a New Shipping Address by clicking on New.

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If you click New to add a new Shipping Address, the page will redirect to a window where you can add a new Shipping Address. You can click Save address so you can use it in the future, and then click Add.

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Step 11:

Select the Device that will be shipped to the address that you have specified, and then click Create Shipping Group. Click Next.

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Step 12:

Review and confirm your order.
Tick the box, and then click Next to proceed.

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NOTE: RingCentral has set limits for the protection of customers from fraudulent activities or over usage. You may get a message saying that you have exceeded the maximum allowed value that can be processed on your account in a single billing cycle. For security purposes, please contact RingCentral Customer Service to verify your Billing Information and request an account limit increase and proceed with your desired transaction.

Step 13:

Click Done or click Print to have a copy of your order.

2. Check the Shipping Status of your Ordered Phone/s

To track your Device Orders, follow the steps on Checking the Shipping Status of Ordered Phones. While waiting for your order to arrive, it is advisable to prepare your network for VoIP calling.
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