10/15/18 23:12 PM  

RingCentral Phone Android - Manage Contacts

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SummaryHow do I manage (add, delete, edit, import Android contacts) my RingCentral Mobile App contacts on my Android device?
Details
Personal Contacts can be added from your RingCentral Mobile App, making it more convenient to call people in your personal network. Personal Contacts added through your RingCentral desktop app and RingCentral Online account will show in the Contacts section of your RingCentral Mobile App as Cloud Contacts

NOTE: Personal Contacts added through your RingCentral Mobile App will not be automatically synced with the RingCentral Cloud server. It needs to be manually imported for it to appear on your RingCentral Personal Contacts list. 
 
Company Contact Photos can be viewed from the Mobile App's Contact Info, Contacts list, Favorites, and Incoming Call screen. However, photos will be displayed in the Contacts and Favorites sections only after they are downloaded.
 
This article demonstrates how you manage your RingCentral Mobile App contacts on your Android device. Click any of the topics below to learn more.
 

Accessing Contacts on your RingCentral Mobile App

Step 1:

Mobile app icon

Step 2:

Tap Contacts.

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Adding a Personal Contact

​Step 1:

Step 2:

On the Contacts screen, tap the drop-down arrow and then, select Personal Contacts.

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Step 3:

Tap the Plus sign User-added image to add a new Personal Contact.

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Step 4:

You can select where you want to store the contact by tapping on an account. The example below shows the common locations where you can store your contacts (email account, your device's internal storage, and your device's SIM card). If you are unable to see the correct account on the list, you can tap on Add account

NOTE: The way the screen will look varies depending on the type and UI of the device that you are using.

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Step 5: 

Enter the contact information that you wish to save. 

NOTE: The way the screen will look varies depending on the type and UI of the device that you are using.

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Step 6: 

Tap Done once finished.

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Importing Android contacts on your Mobile App

This section teaches you how you can view your Android contacts under the Personal Contacts section of your Mobile App Contacts.

NOTE: Your Android contacts will appear only on your RingCentral Mobile App Personal Contacts section. These will not appear under the RingCentral online account's Personal Contacts section.

Step 1:

Launch your RingCentral Mobile App and access Contacts.

​​Step 2:

Tap the filter icon Mobile app - Filter icon located on the upper right of the Contacts screen.

Mobile app - Contacts - All Contacts - Tap the filter icon

Step 3:

Select the Android contacts you want to import, then tap Done.

Mobile app - Contacts - All Contacts - Filters - Import Android Contacts

Step 4:

To view your Android contacts on the Mobile App, tap All Contacts, then tap Personal Contacts.
Your Android contacts should now appear under Personal Contacts list.

User-added image

Step 5:

Tap the name of the contact you want to import to the RingCentral cloud.

Mobile app - Contacts - All Contacts - Personal Contacts - Select Android contact to import to the RingCentral cloud

Step 6:

Tap Import.

Mobile app - Contacts - Personal Contact - Tap Import

You will see a notification that the import was successful at the bottom of the screen.

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You will also see the contact/s you have imported from your Android device on your RingCentral online account Personal Contacts list.

AdminPortal - Contacts - Personal Contact - Import Successful

Editing or Deleting a RingCentral Cloud Contact

Step 1:

Launch your RingCentral Mobile App and access Contacts.

Step 2:

Tap All Contacts, then tap Personal Contacts.

NOTE:  Proceed to Step 3 below if you are currently on your Personal Contacts view.

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Step 3:

Tap the name of the contact you delete from your RingCentral cloud.

Mobile app - Contacts - All Contacts - Personal Contacts - Select Android contact to edit or delete

Step 4:

Tap Edit located on the upper right corner of the screen.

Mobile app - Contacts - Contact Info - Tap Edit

Step 5:

Change the details of your contact and then, tap Done.

Mobile app - Contacts - Contact Info - Edit your Contact's information, then tap Done

You can also delete a contact from the RingCentral Cloud.  When a contact is deleted from the RingCentral Cloud, the contact's name will still be displayed on your Mobile App's Personal Contacts list, but will not be shown on your RingCentral online account's Personal Contacts section. Just scroll to the bottom of the screen and tap Delete Contact.

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Confirm contact deletion by tapping Delete Contact.

Mobile app - Contacts - Contact Info - Confirm Contact Deletion
 

See Also:

Managing Contacts via the RingCentral Mobile App for iOS

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