05/08/17 18:34 PM  

Managing Contacts via the RingCentral mobile app for iOS

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SummaryHow do I manage (add, delete, edit, import iOS contacts) my RingCentral mobile app contacts on my iOS device?
Details

Personal Contacts can be added from your RingCentral Mobile app, making it more convenient to call people in your personal network. Personal Contacts added through your RingCentral desktop app and RingCentral Online account will show in the Contacts section of your RingCentral Mobile app as Cloud Contacts

NOTE: Personal Contacts added through your RingCentral Mobile app will not be automatically synced with the RingCentral Cloud server. It needs to be manually imported for it to appear on your RingCentral Personal Contacts.

Company Contact Photos can be viewed from the Mobile app's Contact Info, Contacts list, Favorites, and Incoming Call screen. However, photos will be displayed in the Contacts and Favorites sections only after they are downloaded.

This article demonstrates how you manage your RingCentral Mobile app contacts on your iOS device. Click any of the topics below to learn more.

Accessing Contacts on your RingCentral Mobile app
Adding a Personal Contact
Importing iOS contacts
Editing a RingCentral Cloud Contact 
Deleting a RingCentral Cloud Contact

Accessing Contacts on your RingCentral Mobile app

Step 1:

Logging in to your RingCentral Mobile App.

Mobile app icon

Step 2:

Tap Contacts.

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Check the topics list to proceed with the action you want to take or continue with the section you are currently working on.

Adding a Personal Contact on your Mobile app

Step 1:

Access your Contacts on the RingCentral Mobile app.

Step 2:

Make sure that the Contacts List is set to show your Personal Contacts.

Otherwise, tap the drop-down arrow which is in the middle top of the screen. Select Personal Contacts.

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Step 3:

Tap the Plus sign User-added image to add a new Personal Contact.

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Step 4:

Enter the information of your new Personal Contact. Tap Done afterwards.

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The new Personal Contact should appear under Personal Contacts and All Contacts.

Importing iOS contacts on your Mobile app

This section teaches you how you can view your iOS contacts under the Personal Contacts section of your Mobile app Contacts.

NOTE: Your iOS contacts will appear only on your RingCentral Mobile app Personal Contacts section. These will not appear under the RingCentral online account's Personal Contacts section.

Step 1:

Access your Contacts on the RingCentral Mobile app.

Step 2:

Tap the filter icon Mobile app - Filter icon located on the top of the Contacts screen.

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Step 3:

Tap Show All iPhone Contacts, then tap Done.

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Step 4:

To view your iOS contacts on the Mobile app, tap the chevron icon, then tap Personal Contacts.

Your iOS contacts should now appear under Personal Contacts list.

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Step 5:

Tap the name of the contact you want to import to the RingCentral cloud.

In this example, we will import Sandra Brown.

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Step 6:

On the top-right, tap Import.

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You will see a notification that the import was successful.

You will also see the imported iOS Contacts on your RingCentral Online account Personal Contacts list.

Editing a RingCentral Cloud Contact

Step 1:

Access your Contacts on the RingCentral Mobile app.

Step 2:

Tap the chevron icon, then tap Personal Contacts.

Proceed to Step 3 below if you are currently on your Personal Contacts view.

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Step 3:

Tap the name of the Contact whose information needs to be updated.

In this example, we will edit Sandra Brown.

Step 4:

Tap Edit located on the upper right corner of the screen.

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Step 4:

Change the details of your contact, then tap Done.

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Deleting a RingCentral Cloud Contact

NOTE: When a contact is deleted from the RingCentral Cloud, the contact's name will still be displayed on your Mobile app's Personal Contacts list, but will not be shown on your RingCentral online account's Personal Contacts section.

Step 1:

Access your Contacts on the RingCentral Mobile app.

Step 2:

Tap All Contacts, then tap Personal Contacts.

Proceed to Step 3 below if you are currently on your Personal Contacts view.

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Step 3:

Tap the name of the Contact that needs to be deleted.

Step 4:

Scroll down then tap Delete Contact.

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See Also

Managing Contacts via the RingCentral Mobile App for Android

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