10/03/17 23:15 PM  

Admin: Modifying a User's Outbound Caller ID

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SummaryHow do I set a User's Outbound Caller ID via the RingCentral Online account?
Details
The Outbound Caller ID feature allows a User to display or block the Caller ID of their phone numbers during outbound calls. 

NOTE: Administrators should log in to the RingCentral Online account then go to My Extension in order to configure his Presence settings. Check User: Configure Presence Settings for directions.

Administrators should log in to the RingCentral Online account then go to My Extension in order to configure his Presence settings.

IMPORTANT: Only Super Admins, User Admins, and Users with User Admin access can view and make changes to this section. See User Roles and Permissions for more information.
 
The following User Roles ARE ALLOWED to modify another User's Outbound Caller ID SettingsThe following Predefined User Roles DO NOT have access to modify another User's Outbound Caller ID Settings
• Super Admin
• User Admin
• Custom Roles with access to User Management > User
• Billing Admin
• Manager
• Phone System Admin
• Standard
• Standard (International)
The Administrator should log in to the RingCentral Online account and go to the Users section on the Admin Portal.

The Administrator should log in to the RingCentral Online account and go to the Users section on the Admin Portal.
 
Follow the steps below to configure the Presence settings of QAs, Supervisors, or Managers (or anyone who needs to monitor calls).

Step 1:

On the User list > Users With Extensions tab, click the User who will be monitoring calls.

In this example, we selected Bob Miller who is a Manager.

On the User list > Users With Extensions tab, click the User who will be monitoring calls.

Step 2:

Click Outbound Calls/Faxes.

Click Outbound Calls/Faxes.

Step 3:

Click Caller ID.

Click Caller ID.

Step 4: 

Select which phone number should be set as the User's Caller ID number for outgoing calls, then click Edit.​

NOTE: If you select Toll-Free number or Blocked as your Default Caller ID for any of your endpoints/calling features, you can also select an alternate local number to use in case we detect that your call will not go through.

Select which phone number should be set as the User's Caller ID number for outgoing calls, then click Edit.

Step 5: 

Select the phone number that should be displayed as the Caller ID, then click Done.

User-added image

Step 6: 

Click Save which is below Internal calls.

Click Save.

Main Sections of the Outbound Caller ID Settings

By Phone
Choose a number to display when you place outgoing calls from your Desk phone or RingCentral Desktop app (softphone) with a Digital Line.

By Feature
Choose a number to display when initiating outgoing calls from RingCentral features such as RingOut or Internet fax. 

Internal Calls
Tick the checkbox to display your extension number when you place an outgoing call within your RingCentral account's Company Directory. 
 
NOTE: The available features depend on which RingCentral plan your account is subscribed to, and the Role/Permission granted to your User extension by your RingCentral account's Administrator.
 
Outbound Caller ID1. By Phone (Desk phone)
All phones (including softphone) with an assigned Digital Line are listed so you can configure the settings individually.
2. RingOut from Web
For information about this feature, go to Using the RingOut from your RingCentral Online Account.
3. Call Flip
For more information about this feature, go to Using the Call Flip feature
4. Additional Desktop App
For more information about this feature, go to Setting up the RingCentral Desktop App's Softphone Feature.
5. Alternate Caller ID
If you select Toll-Free number or Blocked as your Default Caller ID for any of your endpoints/calling features, this section will allow you to select an alternate local number to use in case we detect that your call will not go through.​
6. RingMe (Outgoing to Caller)
For more information about this feature, go to Generating a RingMe Button or Link for your Website or Email Signature.
7. Fax Number
The Caller ID selected for this feature is applied to all outgoing faxes.
For more information, check the Sending Faxes section of the RingCentral Fax Resources article.
8. Common Phone
For more information about this feature, go to Hot Desking Overview
9. Internal Calls
Select to display the User's extension for internal calls. 
 

See Also

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