Your RingCentral phone system has a Dial-by-Name Directory
option, which is very helpful for the callers to search and immediately be connected to the person they want to speak with. Dial-by-Name Directory
enables your callers to find extensions in your system by first or last name when they press 9, or another extension number you've selected, from the auto-receptionist. You can change how the extensions are searched
, either by first name or last name, configure the list of extensions included
, and change the extension number of the directory
. Follow the steps below to set up your company's Dial-by-Name Directory
If you want to reach the Dial-by-Name Directory, you must call the Main RingCentral Number.
On the Admin Portal
page, click Phone System
Click Auto-Receptionist > Dial-by-Name Directory
Under the Dial-by-Name Directory section, you will see the following options:
Enable or disable the Dial-by-Name directory - You can toggle On or Off to enable or disable the Dial-by-Name directory feature, depending on your preference.
Select the Extension(s) that you want to include in the directory by ticking the check box beside the Name. Click Done.
NOTE: You can also type in the Search box and select from the list of Departments to locate the Extension. Click Show All to see all your Extensions or Show Selected to see also the selected Extensions.