08/13/18 19:32 PM  

Admin: Configure another User's Direct Number

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SummaryFollow the steps below to configure another user's phone number.


Found on User's Phone & Numbers section is the Direct Numbers. These are the numbers assigned specifically to an extension. Account Administrators can Add a Direct Virtual Number to a User and make the following changes on an User's direct numbers via the RingCentral web account:
2. Go to Users > User List.

3. Select the User you want to configure then go to Phones & Numbers > Numbers. Click Edit on the right of the number you want to configure.

NOTE: Found also on this tab is the Add Direct Number button, for more information on adding a direct number go to: Admin: Add a Direct Virtual Number to a User

4. On the Direct Number screen, you may configure the following:

• Number Type - The number type controls what activity the phone number can receive. Selecting "Voice and Fax" enables the phone number to accept both phone calls and faxes. Selecting "Voice only" enables the phone number to receive phone calls only. Selecting "Fax only" enables the phone number to receive faxes only.

• Calls to this number will be connected to - Configure where if the calls to this number will connect to the Auto-Receptionist  or an Extension. 

NOTE: Selecting Auto-Receptionist will transfer the number to your Company Numbers and selecting a different extension will transfer the number to that extension's direct number/s.

• Delete number - Click this button to initiate the number deletion process.

5. Click Save to save your changes.
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