10/10/17 19:09 PM  

Admin: Configure User and After Hours

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SummaryHow do I customize the Call Handling & Call Forwarding feature under User Hours?
Details

Account Administrators can configure a User's User (business or company hours) or After Hours to allow different call handling settings based on their schedule. Follow the steps below to know how.

Configuring a User's User or After Hours
Configuring your own User or After Hours via your own Extension Settings

NOTE:  This article assumes that you are already logged in into your online account. If not, see Logging in to your RingCentral Online Account to know how. 
 

Configuring a User's User or After Hours


Step 1:

Go to Users > Users list.

9.3 users - user list


Step 2:

Under Users with Extension, click on the User that you wish to configure.


9.3 users - user list - userwithext


Step 3:

Click User Details.

9.3 userwithext - userdetails.png


Step 4:

Go to Settings & Permissions, click Edit under User Hours.

9.3 admin - user details - settingspermissions - userhours edit

A pop-up window will appear.


Step 5:

Select from the following options: 

• 24 hours / 7 days a week - Select if you want incoming calls handled the same way all the time, every day.
• Custom Hours - Select if you want incoming calls handled differently when your business is open and when it's closed. Selecting this option will enable you to configure your After Hours settings.
 
When set, the User Hours on the Screening, Greeting & Hold Music and Call Handling & Forwarding settings will follow the 9:00 AM to 6:00 PM timeframe during Weekdays. The Afters Hours settings will follow the 6:01 PM to 8:59 AM timeframe of the next day during weekdays and throughout the Weekend.

9.3 admin - userhourscustom


Step 6:

Click User-added image.
 

Configuring your own User or After Hours via your own Extension Settings
 

On the Admin Portal page, click Admin Portal > My Extension. See Configure User and After hours for the specific steps.
 
9.3 admin - myext
 
When you have set custom hours, Users may have different settings for their User and After Hours for Screening, Greeting & Hold Music and Call Handling & Forwarding settings. See the links below to learn more.
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