09/25/20 17:44 PM  

Setup the User's Messaging Notifications | RingCentral

« Go Back

Article

 
Details

For more videos like this, visit RingCentral University.

 

  1. Log in as an Administrator to the RingCentral Online account.
  2. Go to the Admin Portal > Users > User List > Users With Extensions.
  3. Select the User whose settings need to be modified.
  4. Go to the Notifications tab > Messaging Notifications.
  5. Select your preferred configuration view - Basic Settings or Advanced Settings.
    • Select Basic Settings or Advanced Settings
  6. Configure the notifications:

How to configure messaging notifications in the Basic Settings view

  1. Check the notifications the user should receive for the features (Received Faxes, Missed Calls, Fax Transmission Results, Received Text Messages).
  2. If you have set email notifications for the User, enter the email address/es below Send Notifications to, separated by commas or semicolons.
  3. If you have set SMS notifications for the User, choose the mobile number's carrier from the Select Carrier drop-down list.
  4. Enter the phone number where the text notifications will be sent, then click Add.
  5. To add more numbers, repeat Steps 3 to 4.
  6. To remove a number, click Delete below Operation.
  7. If your carrier is not listed, contact the carrier to find out the email address where you can receive text messages.
  8. Enter it into the Phone Number field, for example — yournumber@yourcarrier.com.
  9. Click Save.
 

How to configure messaging notifications in the Advanced Settings view

The Advanced Settings view gives you the option to send notifications for each feature to a different email address and/or phone number. 

  1. Check the notifications the User should receive for the features (Received Faxes, Missed Calls, Fax Transmission Results, Received Text Messages).
  2. Click Customize Notifications on each row you have selected.
  3. If you have set email notifications for the User, select Include attachment with email and/or Mark message as read once emailed below Additional Settings.
  4. Enter the email address/es below Send Notifications to, separated by commas or semicolons. You can add more email addresses later on.
  5. If you have set SMS notifications for the User, choose the mobile number's carrier from the Select Carrier drop-down list.
  6. Enter the phone number where the text notifications will be sent, then click Add. You can add more phone numbers later on.
  7. To remove a number, click Delete below Operation.
  8. If your carrier is not listed, contact the carrier to find out the email address where you can receive text messages.
  9. Enter it into the Phone Number field, for example — yournumber@yourcarrier.com.
  10. Click Done.
  11. Customize the notifications for the other feature/s. Follow Steps 3 to 10.
  12. If you prefer to enter different email address/es and/or phone number/s for the other feature/s, uncheck the option/s as shown:
    • Use the same email as for voicemail - available if you have set an email notification.
    • Use the same text address as for voicemail - available if you have set an SMS notification.
    • Use the same email and text address as for voicemail - available if you have set both email and SMS notifications.
  13. Enter the email address and/or phone number.
  14. Click Done.
  15. Click Save.
Ranking100
TitleSetup the User's Messaging Notifications | RingCentral
URL Name5-10-Editing-your-Extension-s-Notification-Settings
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information