10/01/18 19:58 PM  

Forward Calls to Your RingCentral Number

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SummaryMaintain your phone number with your current provider, and forward calls automatically to your RingCentral account.
Details

This article demonstrates how account Administrators can set this up via the RingCentral online account.

1. Log in as an Administrator to your RingCentral account
2. Go to Admin Portal > Phone System > Phone Numbers > Click Forward Number.

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3. Enter the Phone Number where the calls will be forwarded from.

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IMPORTANT: Toll-Free Numbers cannot be forwarded.

4. You will have 2 options where the calls from your Existing Phone Number will be forwarded either to the Auto-Receptionist or to a specific extension. Choose between the two options, and then click Next.

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Company Auto-Receptionist
When forwarded calls are routed to the Company Auto-Receptionist, Company Call Handling rules will be implemented. 

Extension
When forwarded calls are routed directly to an Extension, the Extension's Call Handling & Call Forwarding rules will be implemented.

5. You will see a Confirmation window that your RingCentral account is ready to accept calls from your non-RingCentral number. Click Done.

IMPORTANT:  On this page are instructions for Ordering Call Handling from your number's service provider. In order for RingCentral to receive calls from your non-RingCentral number, you will need to contact your existing number's provider to order the forwarding of calls to RingCentral. You can Print the instructions on the pop-up window. 

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See Also:

Submitting a Number Transfer Request in your online account

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