08/30/18 19:49 PM  

Voicemail - Check messages over the phone | RingCentral

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SummaryThis article provides information on how to check your voicemail over the phone. RingCentral voicemails can be checked over the phone using your PIN and the phone keys.
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Voicemail - Check messages over the phone 


Voicemail messages can be checked over the phone using your PIN and the phone keys. 

IMPORTANT: You should have your PIN in order to check voicemails using your desk phone.


Click on links below to learn more.

What to do when you forget your PIN 
Checking voicemails on your phone 
Phone Key Options when Checking Voicemails


What to do when you forget your PIN

 

Resetting Password 

• Reset your password using the Online account if you are UNABLE TO LOG IN due to a forgotten password. See How to change password for my online account | RingCentral for more information.


Changing the Password, PIN, and Security Question

• If you are an Administrator, who is ABLE TO LOG IN to your account, and you want to CHANGE ANOTHER USER's Password, PIN or Security Question, see Admin - Changing an extension’s password | RingCentral.

• If you are ABLE TO LOG IN to your account and you want to CHANGE YOUR Password, PIN or Security Question, see How to change password for my online account | RingCentral for more information.

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Checking voicemails over the phone

You can check your voicemails using your mobile phone or landline phone (non-RingCentral phone) by following the steps below.

NOTE: If you prefer to check your voicemails using your IP phone, see RingCentral Phones Function Keys: * and # Codes for more information.

 

1. Call your RingCentral Main Number or Direct Number.


2. Enter your extension number as soon as you hear the ring. If you are calling your Direct Number, go to Step 3.


3. Press the star key (*).

NOTE: If you do not have a greeting in your extension, press the star key after the 2nd ring.


4. Enter your PIN followed by the hash sign (#) once prompted.


5. Listen to the prompt for instructions or press One (1) to listen to your messages. For the list of commands, go to Options when listening to a voice message over the phone.

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Phone Key Options when Checking Voicemails

Use the following phone keys when you check your voicemails.

KEY PRESS
FUNCTION
Press 1
Repeats the voicemail.
Press 2
Saves the voicemail.
Press 3
Erases the voicemail.
Press 4
Returns the call.
Press 5
Forwards the voicemail to another extension on the account.
Press 6
Skips the voicemail.
Press * (star/asterisk key)
Exits the message.

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See Also:

RingCentral Phones Function Keys: * and # Codes 
Checking your voicemail via Online Account | RingCentral 
Checking your voicemail on your mobile phone | RingCentral Phone for Mobile 
Checking your voicemail on RingCentral Phone for Desktop 

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