02/15/18 19:26 PM  

Listening to Voicemail Messages Over the Phone

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SummaryHow do I listen to voicemail messages using a regular landline, IP phone or mobile?
Details

You can check your messages in different ways. Through the notifications sent to your email, through your RingCentral  Phone, RingCentral Phone for Mobile, desk phone; or through your RingCentral Online Account. The instructions below will guide you on how you can check your messages over the phone. 

 Listening to your voicemail messages using a mobile phone or a landline
 Listening to your voicemail messages using a RingCentral provisioned device (RingCentral issued or 3rd party) 
 Options when listening to a voice message over the phone

IMPORTANT: You should know your extension's PIN to proceed. 


Can't remember your PIN? 

Resetting Password 

• If you are UNABLE TO LOG IN due to a forgotten password, see Resetting your Password if you can no longer log in.


Changing the Password, PIN, and Security Question

• If you are an Administrator, who is ABLE TO LOG IN to your account, and you want to CHANGE ANOTHER USER's Password, PIN or Security Question, see Changing another User's Password, PIN or Security Question and Answer.
• If you are ABLE TO LOG IN to your account and you want to CHANGE YOUR Password, PIN or Security Question, see Changing your Extension's Password, PIN or Security Question and Answer 
 

Listening to your voicemail messages using a mobile phone or a landline


Step 1:

Call your RingCentral Main Number or Direct Number.


Step 2:

Enter your extension number as soon as you hear the ring. If you are calling your Direct Number, proceed to Step 3.


Step 3:

Press the star key (*)

NOTE: If you do not have a greeting in your extension, press the star key after the 2nd ring.


Step 4:

Enter your PIN followed by the hash sign (#) once prompted.


Step 5:

Listen to the prompt for instructions or press One (1) to listen to your messages. For the list of commands, go to Options when listening to a voice message over the phone
 

Listening to your voicemail messages using a RingCentral provisioned device (RingCentral issued or 3rd party)


Step 1:

On your IP phone, dial *86.


Step 2:

Enter your PIN followed by the hash sign (#) once prompted.


Step 3:

Listen to the prompt for instructions or press One (1) to listen to your messages.
Scroll down for the list of commands.
 

Options when listening to a voice message over the phone

The following options are available when listening to a voice message over the phone:
 

Key Press

Function

Press 1

Repeat the voice message

Press 2

Save the voice message

Press 3

Erase the voice message

Press 4

Return the call

Press 5

Forward the voice message to another extension on your BT Cloud phone account

Press 6

Skip the voice message

Press * (star / asterisk key)

Exit the message review

 


See Also:

Checking your Voicemail, Faxes, and Sent Items through the RingCentral Online Account
 

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