10/03/17 19:11 PM  

Admin: Setup an extension's User Greeting

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SummaryHow do I set up an extension's User greeting via the RingCentral Online account?
Details
Your RingCentral system comes with a default personal greeting, such as "Thank you for calling (user name)." Custom greetings allow you to change what callers hear when they connect to an extension. The User Greeting feature is disabled by default and is not a personal voicemail announcement. You can have this option enabled if you prefer the system to answer the call with a recorded welcome message so callers know they have reached the right person.

NOTE: Administrators should log in to the RingCentral Online account then go to My Extension in order to configure his User Greeting. Check User: Set up User Greeting for directions.

Administrators should log in to the RingCentral Online account then go to My Extension in order to configure his User Greeting. 

IMPORTANT: Only Super Admins, User Admins, and Users with User Admin access can set up an extension's User Greeting. See User Roles and Permissions for more information.

The Administrator should log in to the RingCentral Online account and go to the Users section on the Admin Portal.

The Administrator should log in to the RingCentral Online account and go to the Users section on the Admin Portal.

Follow the steps below to learn how you can enable and set up an extension's User Greeting on the RingCentral Online account.

Users: Adding a Custom User Hours (Business Hours) Greeting for your Own Extension

Step 1:

On the User list > Users With Extensions tab, click the User.

On the User list > Users With Extensions tab, click the User.

Step 2:

Click Screening, Greeting, & Hold Music.

Click Screening, Greeting & Hold Music.

Step 3:

Click User Hours or After Hours.

Click User Hours or After Hours.

Step 4: 

Check Enable below User Greeting, then click Edit.

Check Enable below User Greeting, then click Edit.

Step 4:

Make sure Set Greeting is set to Custom.

Make sure Set Greeting is set to Custom.

Step 5: 

Select how you prefer to customize the User Greeting, then follow the instructions.

Select how you prefer to customize the User Greeting.

Step 6: 

Preview the customized User Greeting by using the following buttons:

• Click Play to listen to the custom recording.
• Click Re-record to change or replace the custom recording.

Preview the customized User Greeting by using the following buttons.

Step 7: 

Click Done.

Click Done.

Step 8: 

Click Save.

Click Save.
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