08/09/18 17:46 PM  

Number Porting - Transfer your Local US Number to RingCentral

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SummaryNumber Porting or Number Transfer is a process that allows your number from your previous provider to be transferred to RingCentral. Submitting a Number Transfer Request for non-RingCentral phone numbers can be done through your online account. Follow the steps below to guide you in initiating the Number Transfer process for your Local US Number. For other Number Transfer articles go to:
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Number Porting - Transfer your Local US Number to RingCentral

You will need to prepare these requirements before submitting numbers for number porting/transfer: 

Requirements for Number Porting

1. Go to Phone System > Phone Numbers > Transferred and Vanity tab and click Transfer Numbers

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2. Click Local US Number.

3. The Pre-Check window has 7 preliminary questions which you need to answer with either a Yes or No. The image shows the ideal scenario for Number Transfer.

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4. Transfer My Existing Numbers: Enter Numbers 

Enter your Billing Telephone Number (Main number of the account with your current provider), and then click Check.

You have the following options:
• Only want to transfer my Billing Telephone Number
• Leave the box blank
• Check I want to transfer my Billing Telephone Number.

Only transfer numbers associated with my Billing Telephone Number
• Enter the numbers separated by commas or semicolons in the box provided.

• Transfer Billing Telephone Number and numbers associated - 
• Enter the associated numbers separated by commas or semicolons in the box provided and
• Check I want to transfer my Billing Telephone Number.
• Do not include your Billing Telephone Number in the box

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5. Transfer my Existing Numbers: Date and Mapping

Select your preferred transfer date by clicking on the Calendar icon.

You have the following options:
• Click Select Temporary Number to match the number you are transferring with an existing number.  Once the Number is ported the temporary number will be replaced.
• If you want to add the transferred number as an additional number to your account, skip this and click Next.

6. Transfer my Existing Number: Account Confirmation
• Enter all information exactly as your current phone company has it on file. It may require you to contact your current provider.

1. Type of Account - State if Business or Residential
2. Name on Account - Enter the name of the person authorized to make changes to the account.
3. Company Name - Only include if on the bill copy. Enter the company name exactly as it appears on your phone bill from the other provider.
4. Service Address - Provide the physical service address of the phone number. Do not enter billing addresses or P.O. boxes.
5. Your Contact Phone Number - Enter a number where we can call you if there is a problem with the port request.
6. Account Number - Enter the Account Number where the number you are transferring is associated with. Tick the box next to it if the number you are requesting to transfer is a mobile number. 
7. Account PIN or last 4 digits of Social Security Number - Account PIN if available can be obtained from your current provider. Some companies use the Social Security Number of the account holder as a PIN.

7. The information entered should match the latest bill from the phone company from which you are transferring your number.

• Incorrect information will result in a drastic delay and/or rejection of your number port. 

For corrections, click the Back button. Otherwise, click Next.

8. Upload a copy of the latest bill of the number being transferred on PDF format. Click Browse to locate the file in your computer. Click Attach to upload the file. 

9. Additional Comments: Provide any additional information and instructions to support a successful porting experience. 

• If you are not transferring all of your phone numbers in the same Billing Account Number,

• please list the remaining phone numbers on the box provided under the Additional Comments;
and the action to be taken for each phone number.

9876543210 - remain
9871111111 - disconnect

Enter your email address to receive all number porting notification emails, and then click Next. If this is left blank, all notification emails will be sent to the System Admin user.

10. Review the information provided in the Standard Letter of Agency Document.

You have 2 options for signing the LOA (Letter of Authorization):
1. I Agree. I consent to use electronic records and signatures in connection with my request to transfer my telephone number to RingCentral.
- If you select this option, RingCentral will use the information and electronic signature in the form. 

2. No thanks. I do not consent to use electronic records and signatures in connection with my telephone number transfer request. I understand that RingCentral will not be able to begin processing my request until the Letter of Authorization is received. 
- If you select this option, you need to manually download and sign the LOA. Download the LOA. You can upload it later by following the steps in Checking the Status of your Transferred Numbers.

NOTE: You will need PDF reader to open the LOA file. If you do not have it installed please use the following link http://get.adobe.com/reader/ to install it.

11. Read the notes, and then click Complete to close the window.
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