The Voicemail Greeting is what customers hear when they are forwarded to an extension's voicemail during User Hours or After Hours. The extension needs to be set to take messages for the voicemail to be active.
Click on the links below to know how to set up a custom Voicemail Greeting on a User Extension
Accessing a User's Voicemail Greeting section as an Administrator
Accessing your own Voicemail Greeting section as a User
Setting up a custom Voicemail Greeting
Log in to your RingCentral account.
Under Settings, go to Messages & Notifications then, click Voicemail Greeting.
NOTE: Messages & Notifications appear differently, depending on whether the User Hours is set to 24 hours or Specify Hours. Check Setting a User's Hours of Operation and Time Zone to learn how to set User Hours.
Proceed to Setting Up a Custom Voicemail Greeting.
Setting Up a Custom Voicemail Greeting
There are two (2) ways you can use to set up your own voicemail greeting. Select a method you prefer to use:
Choose from the available numbers or enter the number where RingCentral can call you to record your custom voicemail greeting. Click Call Now.
NOTE: The system will try to reach the phone number you indicated. After which, you will be given instructions for recording your custom voicemail greeting. Click Save when you are finished recording.
Proceed to Step 2.
Click Import and then browse to the location where your pre-recorded greeting is saved, then select your preferred voicemail recording.
NOTE: Recommended audio file formats are CCITT u-Law (G711a), 8kHz, 8 bit, mono. The allowed .mp3 formats are PCM, 8kHz, 16 bit, mono. It is recommended to use either .wav or .mp3 audio file formats, otherwise it will not work correctly.
Proceed to Step 2 below.
Back in Messages & Notifications, click Save.
You have successfully set a custom voicemail greeting.
NOTE: You can select Default anytime you want to switch back to RingCentral's default voicemail greeting, then click Save.
Messages and Notifications Overview
Setting a User's Hours of Operation and Time Zone