Setting Up a Custom Voicemail Greeting on a User Extension

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SummaryAs an Account Administrator, how do I customize the Voicemail Greeting of an extension? How can I customize my own Voicemail Greeting as a User?
Details

The Voicemail Greeting is what customers hear when they are forwarded to an extension's voicemail during User Hours or After Hours. The extension needs to be set to take messages for the voicemail to be active.

Click on the links below to know how to set up a custom Voicemail Greeting on a User Extension

    Accessing a User's Voicemail Greeting section as an Administrator 
    Accessing your own Voicemail Greeting section as a User 
    Setting up a custom Voicemail Greeting
 

Accessing a User's Voicemail Greeting section as an Administrator


Step 1:

Log in to your RingCentral account.

Step 2:

On the Admin Portal page, click Users > User list, then click the name of the user or extension whose voicemail greeting you want to modify.

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Step 3:

Click Messages & Notifications. then click Voicemail Greeting.

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NOTE: Messages & Notifications appear differently, depending on whether the User Hours is set to 24 hours or Specify Hours. User Hours and After Hours only appear when User Hours is set to 24 Hours.

Check Setting a User's Hours of Operation and Time Zone to learn how to set User Hours.

Messages & Notifications

Proceed to Setting Up a Custom Voicemail Greeting.
 

Accessing your own Voicemail Greeting section as a User
 

Step 1:

Log in to your RingCentral account.

Step 2:

Under Settings, go to Messages & Notifications then, click Voicemail Greeting.
 

User - Settings - Messages and Notifications - Voicemail Greeting


NOTE: Messages & Notifications appear differently, depending on whether the User Hours is set to 24 hours or Specify Hours. Check Setting a User's Hours of Operation and Time Zone to learn how to set User Hours.
 

Messages & Notifications

Proceed to Setting Up a Custom Voicemail Greeting.
 

Setting Up a Custom Voicemail Greeting

Step 1:

Select Custom.

There are two (2) ways you can use to set up your own voicemail greeting. Select a method you prefer to use:

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i. Record over the phone

Choose from the available numbers or enter the number where RingCentral can call you to record your custom voicemail greeting. Click Call Now.

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NOTE: The system will try to reach the phone number you indicated. After which, you will be given instructions for recording your custom voicemail greeting. Click Save when you are finished recording.

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Proceed to Step 2.

ii. Import


Step 1:

Click Import and then browse to the location where your pre-recorded greeting is saved, then select your preferred voicemail recording.

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NOTE: Recommended audio file formats are CCITT u-Law (G711a), 8kHz, 8 bit, mono. The allowed .mp3 formats are PCM, 8kHz, 16 bit, mono. It is recommended to use either .wav or .mp3 audio file formats, otherwise it will not work correctly.

Step 2: 

Click Attach.

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Step 3: 

Click Save.

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Proceed to Step 2 below.
 

Step 2:

Back in Messages & Notifications, click Save.

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You have successfully set a custom voicemail greeting.

NOTE: You can select Default anytime you want to switch back to RingCentral's default voicemail greeting, then click Save.

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See Also:

Messages and Notifications Overview
Setting a User's Hours of Operation and Time Zone

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