02/06/17 21:22 PM  

Setting your On-Demand Call Recording Announcement

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SummaryHow do I customize the call recording Announcement greeting feature?
Details
On-demand Call Recording is a feature on your RingCentral account which allows your users to record calls at any time by pressing (*9) on a phone dialpad. For more information about On-demand Call Recording, go to Configuring the Call Recording Settings on your RingCentral account.

You can customize this feature by recording your own greeting or uploading a pre-recorded file. For instructions, follow the steps below:

NOTE: You need to be an Administrator to perform the following procedure.

Step 1:

Step 2:

Go to Admin Portal, and then click Phone System.

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Step 3:

Click Auto-Receptionist and then, select Call Recording.

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Step 4: 

The On-demand Call Recording Announcements are originally set to Default. To customize your On-demand Call Recording Announcements,click on the announcement that you wish to customize and then, click Edit

9.0 autoreceptionist - call recording - on demand recording
 
Announcement on Start
When starting the recording of a call, this message will be played to indicate that the recording is starting.
 
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Announcement on Stop
When ending the recording of a call, this message will be played to indicate that the recording function has been turned OFF.
 
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​Step 5: 

Upon clicking on Edit, a pop-up window appears. Select Custom on the Set Greeting dropdown menu.

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NOTE:  You can also select the View In Language. This option allows you to select your own language to display the default greeting text. Your selection here affects only your current view of the greeting text. it will not change the Greetings Language setting.

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Step 6: 

Upon selecting Custom on Set Greeting, you can customize your On-demand Call Recording Announcement in three (3) ways: 

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• Recording by Phone
• Recording by Computer microphone
• Recording by Importing

Recording by Phone

This option will allow you to record your customized On-demand Call Recording Announcement over the phone. Select Record over the phone, enter your telephone number on the box provided and then click Call now. RingCentral will try to reach the phone number you keyed in, after which you will be given instructions on to record your announcement. Click Done when finished.

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Recording by Computer microphone

This will allow you to record your own On-demand Call Recording Announcement using your computer's microphone.

Step 1: 

Select Computer microphone and then, click Record to start your recording. 

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Step 2: 

Once you've finished recording your custom On-demand Call Recording Announcement, click the Record again.

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Step 3: 

Click Upload.

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NOTE: Click Play User-added image to listen to your recording or Record User-added image to re-record your prompt. Click Cancel to cancel recording.

Step 4: 

Click Done.

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NOTE: Click Play User-added image to listen to your recording or Record User-added image to re-record your prompt. Click Download User-added image to save a copy of your recording.

Record by Importing

This option will allow you to upload a customized pre-recorded audio file stored from your computer/device.

Step 1: 

Click Importing and then, click Browse.

record by importing

NOTE: After you click Browse, you will see a pop-up window where you can locate and select the file that you want to use as your On-demand Call Recording Announcement. You can only use .wav or .mp3 audio files with the following format for best audio quality: 
 
• CCITT u-Law (G711a), 8 kHz, 8-bit, mono
• PCM, 8 kHz, 16-bit, mono

Step 2: 

Once you have selected the file, click Done.

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NOTE: Click Play User-added image to listen to your recording or Record User-added image to re-record your prompt. Click Download User-added image to save a copy of your recording.

Step 7:

Once done setting up your On-Demand Call Recording Announcements, click Save.

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