08/21/18 22:59 PM  

Extensions - Frequently Asked Questions | RingCentral

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SummaryThis article contains a number of Frequently Asked Questions for Extensions. An extension is a group or user mailbox on your RingCentral account. 
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Extensions - Frequently Asked Questions


TABLE OF CONTENTS


 

1. What is an extension?

An extension is a group or user mailbox on your RingCentral account. 

NOTE: As an example, Extension 101 for user A. Callers can then call the main number of your RingCentral account and dial extension 101 to reach user A. 
 

2. How do I add an extension in my RingCentral account?

You must log into your RingCentral account as an administrator to add users.  
 

3. Can I make outbound calls using my extension?

Yes. You can use the RingOut feature, or you can purchase a DigitalLine to provision your RingCentral desktop app or IP Phone to place an outgoing call.
 

4. How do I change the security settings of my extension?

5. How do I change my call screening options?

You will need to log into your RingCentral account to change the Call Screening settings.  
 

6. How do I change my user hour rules?

7. How do I upload or record my user hour voicemail greetings?

8. How do I change my caller ID settings?

9. How do I change the cover page of my fax messages?

You can use the cover page editor to change the cover page of your fax messages.  
 

10. How do I change the blocked number settings of my extension?

 
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