06/12/18 23:29 PM  

Managing your RingCentral Messages

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SummaryThis article will guide you on how to manage your RingCentral Inbox. 
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Managing your RingCentral Messages

 
Depending on how your RingCentral account is set up, your RingCentral Inbox has a limit on how long you can keep your messages. For more information about Message Storage, go to Message Storage and Account Data Retention.
 
Accounts with HIPAA Setting enabled
You can store 200 messages for each User's Inbox up to maximum of 30 days only. This means that if a User's Inbox folder has reached 200 messages, RingCentral will automatically delete the oldest message so the Inbox can accommodate new messages. All messages in all User's Inbox folder are deleted automatically after 30 days. This applies only to RingCentral Office data.
 
 
Accounts with HIPAA Setting disabled
You can store 200 messages for each User's Inbox for unlimited number of days. This means that if a User's Inbox folder has reached 200 messages, RingCentral will automatically delete the oldest message so the Inbox can accommodate new messages.
 
 
There are several options that can help you manage your inbox effectively if you receive large amounts of messages per day and exceed the 200 message limit. Click on the links below for detailed instructions:
 
 
Accounts with HIPAA Setting enabled
 
 
Accounts with HIPAA Setting disabled

Using the RingCentral Phone to save your messages to your local drive

Use the RingCentral Phone to synchronize your messages from your online account to your computer. You can click the Save button when you click on a message to download that message and save it to your local drive. This is useful when you need to keep a copy or backup of your messages.
 
hipaa enabled disabled

 
NOTE: When you delete a message from your RingCentral Phone, it also deletes the same message from your RingCentral Online Account. When you delete a message from the RingCentral Online Account, the message will stay on your RingCentral Phone.
 

Using your account's Notification Settings

You can save copies of your received voicemail and faxes sent to your email by selecting Include attachment with email from your RingCentral Online Account's Advanced Notifications Options. This is helpful when you need to save or backup your messages for future reference. You still have a copy of your messages in your email even if your messages have been deleted from your RingCentral account.
 

 

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