08/15/17 17:57 PM  

RingCentral UK: Submitting a Number Transfer Request

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SummaryAs an Account Administrator, how do I submit a Number Transfer Request?
Details
A Transferred Number is a number that has been transferred from your previous provider to RingCentral. Submitting a Number Transfer Request for non-RingCentral phone numbers can be done through your online account. 

NOTE: If you want to maintain the phone number with your current provider and only have the calls forwarded automatically to your RingCentral Account, go to Forwarding Calls to Your RingCentral Number.  

To check the status of your Transfer Request, go to Checking the Status of your Transferred Numbers.

NOTE: You must be assigned to the Super Admin, Phones System Admin or Custom Role with permission to access Phone System > Company Numbers & Info to submit a Number Transfer Request and perform the steps below.
 

Step 1:

Step 2:

Under Admin Portal, click Phone System.

Phone System

Step 3:

Click Phone Numbers.

Phone numbers

Step 4: 

Click the Transferred tab, and then click Transfer Numbers.

Transfer Numbers

Step 5:

Under the Use My Existing Number window, click the type of number that you want to transfer / port into RingCentral.

Use My existing number

Step 6: 

Click on the links below for specific instructions:
 

Local number

Step 1:

Transfer My Existing Numbers: Pre-Check Question:
Current service provider?
Service provider address?

Transfer My Existing Numbers: Pre-Check Question


The Pre-Check window has 7 preliminary questions which you need to answer with either a Yes or No.
 
Pre-check list
 
Use the table below as a guide in answering the pre-check questions:
 
ItemQuestionRemarks
1Are the numbers you are transferring ACTIVE with your current Service Provider?• It is not possible to transfer an inactive or a disconnected number.
2Do you have the latest bill ready to be uploaded for the number you are transferring?• If you do not have copy of your bill to upload, please understand that we may ask you for it at another time to assist with the correction of any rejections. This may also delay the processing time if we need to gather further information at a later date.
3Do you currently have DSL/Broadband on any of the numbers you are transferring?• You will lose your DSL/Broadband internet service if RingCentral transfers a phone number associated with your DSL/Broadband account. You must remove your DSL/Broadband internet service before the number is transferred. Please call your service provider and get a new phone number for your DSL/Broadband line before you submit your transfer request.
4Are  you transferring more than one local number?• Transferring multiple numbers coming from only one account and provider might require your to address possible issues involving the numbers you are transferring.
5Do you currently have any open orders with your current Service Provider?• If you select Yes, you will need to cancel all open orders with your current provider or your transfer request will fail.
6Are you transferring all of your numbers from your current Service Provider? • Select Yes to transfer all your numbers from the account associated with your current Service Provider.
7Have you received your RingCentral phones?• You should only transfer your numbers once you have received and set up your phones. If you are using existing phones or using these numbers strictly for forwarding calls to existing phones, click Yes.

Step 2: 

Enter your Billing Telephone Number (Main number of the account with your current provider), and then click Check. This is the first step required to check if your telephone number is transferrable to RingCentral.
 
1. What if I have more than one Billing Telephone Number?
If you are transferring numbers with different Billing Telephone Numbers, please create transfer request for each Billing Telephone Number.

2. What if I'm transferring a mobile number?
Please use the first phone number on your phone bill.

enter phone number

Step 3: 

If you want to transfer/ port in your Billing Telephone Number to RingCentral, tick the box next to I want to transfer my Billing Telephone Number, and then click Next.

​If your Billing Telephone Number is the only number in your account, leave the box blank, and then click Next.

I want to transfer my billing phone number

If you want to port in / transfer the numbers associated with your Billing Telephone Number, enter the numbers separated by commas or semicolons in the box provided, and then click Next

Do not include your Billing Telephone Number on the list. If you want to include your Billing Telephone Number in the transfer request, tick I want to transfer my Billing Telephone Number.

NOTE: If you are transferring more than 100 telephone numbers at a time, please contact project porting on Numbertransfer-uk@ringcentral.com to discuss your options.

enter additional phone numbers

Step 4:

Review the list of numbers to be transferred, and then click Next. For corrections, click the Back button. 

review phone number

Step 5: 

Select your preferred transfer date by clicking on the Calendar icon.
Please do not choose a Federal Holiday, the order will be rejected from your losing carrier.
Processing times vary by order complexity and size. The actual transfer date may be later than the requested due date.

preferred date

Step 6: 

You have 2 options for the transfer number: 
1. Add the transfer number as an additional number
1. Add the transfer number as an additional number.
To add the transfer number as an additional number on your account, click Next. 

Add the transfer number as an additional number

A summary will be displayed in a pop-up window with a note that a fee will apply for each additional number that will be added to your account after the transfer request completion. Click Next

summary

Click here to proceed to next step

2. Match a temporary number you are going to replace with a number you are transferring
To replace a number in your account with the number you are transferring, click Select Temporary Number. 

Select Temporary Number

You will see the list of your RingCentral numbers in a pop-up window. Select the number that you want to replace, and then click Next

ringcentral number list

Click Next.

summary

Click here or scroll down to proceed to Step 7 
 

Step 7:

For security purposes, your local telephone provider (the current phone company that owns the number you are transferring) requires you to provide your information from the other provider, and then click Next.

IMPORTANT: Enter all information exactly as your current phone company has it on file. It may require you to contact your current provider.

1. Type of account - State if Business or Residential
2. Name on Account - Enter the name of the person authorized to make changes to the account.
3. Job title Enter the Job title of the person authorized to make changes to the account.
4. Company Name - Only include if on the bill copy. Enter the company name exactly as it appears on your phone bill from the other provider.
5. Company registered number​ - Enter the registered number of your company. 
6. Service Address - Provide the physical service address of the phone number. Do not enter billing addresses or P.O. boxes.
7. Registered address​ - Determine if the Registered address is the same as the service address. If not provide the physical registered address of the phone number.
8. Your Contact Phone Number - Enter a number where we can call you if there is a problem with the port request.
9. Current service provider - Select your current service provider from the drop down list. 
10. Service provider address - Enter the address of your service provider. 
11. Previous service provider - Enter the name of your previous service provider. 

account confirmation form

Step 6: 

Please check the information you provided. It must match the information on the latest bill from the phone company from which you are transferring your number, and then click Next.
Incorrect information will result in a drastic delay and/or rejection of your number port. For corrections, click the Back button. 

IMPORTANT: You must notify your current phone company if you have any other phone numbers associated with your current billing telephone number (BTN) that you are not porting, and have those numbers switched to a different BTN. Otherwise, your provider will reject your transfer request. 

account information summary

Step 7: 

Upload a copy of the latest bill of the number being transferred.
Click the Browse button to locate the file in your computer. The supported file format is PDF. 

upload copy of latest bill

NOTE: If you are not ready to upload these documents now, click Next and you can do it later by following the steps in Checking the Status of your Transferred Numbers.

Step 8: 

Click the Attach button to upload the file and click Next

attach latest bill

Step 9: 

If you are not transferring all of your phone numbers in the same Billing Account Number, please list the remaining phone numbers on the box provided under the Additional Comments and the action to be taken for each phone number. Provide any additional information and instructions to support a successful porting experience. 

Example: 
9876543210 - remain
9871111111 - disconnect

Additional Comments

Step 10: 

Please enter your email address to receive all number porting notification emails, and then click Next. It is optional, and if you leave it empty, all notification emails will be sent to the System Admin user.

enter email address

Step 11: 

Click Download LOA and print it on your company letterhead. Sign the Letter of Authorisation (LOA). Click Next.

NOTE: Upload the LOA within the next 30 minutes, otherwise the order cannot be submitted successfully. 

Download LOA

Step 12:

Click the Browse button to locate the file in your computer.

click browse

Step 13:

Click the Attach button to upload the file. 

attach completed LOA

Step 14:

Click Complete.

Complete process
 

Free-phone Number

NOTE: Please have your latest Billing statement ready for uploading for the number you are transferring before you proceed.

Step 1:

Transfer My Existing Numbers: Pre-Check Question:
Current service provider?
Service provider address?
 
Click Next to proceed.

service provider details
 
Do you have the latest bill ready to be uploaded for the number you are transferring? 
If you have the latest bill for the number you are transferring, click Yes, and then click Next.

latest bill questionaire
 

Step 2:

Enter the numbers you would like to transfer separated by commas or semicolons in the box provided, and then click Next. This is the first step required to check if your telephone number is transferrable to RingCentral.
 
enter number to transfer

Step 3: 

Review the list of numbers to be transferred, and then click Next. For corrections, click the Back button. 

review numbers

Step 4: 

You have 2 options for the transfer number: 
1. Add the transfer number as an additional number
1. Add the transfer number as an additional number.
To add the transfer number as an additional number on your account, click Next. 

add transfer number

A summary will be displayed in a pop-up window with a note that a fee will apply for each additional number that will be added to your account after the transfer request completion. Click Next

number transfer summary

Click here to proceed to next step

2. Match a temporary number you are going to replace with a number you are transferring
To replace a number in your account with the number you are transferring, click Select Temporary Number. 

temporary number to use

You will see the list of your RingCentral numbers in a pop-up window. Select the number that you want to replace, and then click Next

select temporary number to use

Click Next.

click next

Click here or scroll down to proceed to Step 5 
 

Step 5: 

For security purposes, your toll free number provider (the current phone company that owns the number you are transferring) requires you to provide your information from the other provider, and then click Next.

IMPORTANT: Enter all information exactly as your current phone company has it on file. It may require you to contact your current provider.

1. Type of account - State if Business or Residential
2. Name on Account - Enter the name of the person authorized to make changes to the account.
3. Job title Enter the Job title of the person authorized to make changes to the account.
4. Company Name - Only include if on the bill copy. Enter the company name exactly as it appears on your phone bill from the other provider.
5. Company registered number​ - Enter the registered number of your company. 
6. Service Address - Provide the physical service address of the phone number. Do not enter billing addresses or P.O. boxes.
7. Registered address​ - Determine if the Registered address is the same as the service address. If not provide the physical registered address of the phone number.
8. Your Contact Phone Number - Enter a number where we can call you if there is a problem with the port request.
9. Current service provider - Select your current service provider from the drop down list. 
10. Service provider address - Enter the address of your service provider. 
11. Previous service provider - Enter the name of your previous service provider. 

account information

Step 6: 

Please check the information you provided. It must match the information on the latest bill from the phone company from which you are transferring your number, and then click Next.
Incorrect information will result in a drastic delay and/or rejection of your number port. For corrections, click the Back button. 

account information summary

Step 7: 

Please enter your email address to receive all number porting notification emails, and then click Next. It is optional, and if you leave it empty, all notification emails will be sent to the System Admin user.

enter email address

Step 8: 

Click Download LOA to download the Letter of Authorization, sign it, and then use the upload mechanism provided on the next page within 30 minutes, otherwise the order cannot be submitted successfully.

NOTE: You will need PDF reader. If you do not have it installed, please use the following link https://get.adobe.com/reader/ to install it.

Download LOA

Step 9: 

To successfully submit your request, we need a hand signed Letter of Authorization and a copy of your recent bill / invoice. 
Please sign the copy of the LOA you have downloaded and attach it on the space provided, along with a copy of the latest bill for the Toll Free Number being transferred within 30 minutes. To attach the requirements, click the Browse button. Once attached, click Complete.

browse and attach

NOTE: If you are not ready to upload these documents now, you can do it later by following the steps in Checking the Status of your Transferred Numbers.
 

Non-geographic Number

Step 1:

Transfer My Existing Numbers: Pre-Check Question:
Current service provider?
Service provider address?
 
Click Next to proceed.
 
service provider details
 
Do you have the latest bill ready to be uploaded for the number you are transferring? 
If you have the latest bill for the number you are transferring, click Yes, and then click Next.
do you have the latest bill?

Step 2: 

Enter your Billing Telephone Number (Main number of the account with your current provider), and then click Check. This is the first step required to check if your telephone number is transferrable to RingCentral.
 
1. What if I have more than one Billing Telephone Number?
If you are transferring numbers with different Billing Telephone Numbers, please create transfer request for each Billing Telephone Number.

2. What if I'm transferring a mobile number?
Please use the first phone number on your phone bill.

enter phone number to transfer

Step 3: 

Review the list of numbers to be transferred, and then click Next. For corrections, click the Back button. 

review number to transfer

Step 4:

You have 2 options for the transfer number: 

1. Add the transfer number as an additional number
1. Add the transfer number as an additional number.
To add the transfer number as an additional number on your account, click Next. 

add transfer number request

A summary will be displayed in a pop-up window with a note that a fee will apply for each additional number that will be added to your account after the transfer request completion. Click Next

User-added image

Click here to proceed to next step

2. Match a temporary number you are going to replace with a number you are transferring
To replace a number in your account with the number you are transferring, click Select Temporary Number. 

select temporary number

You will see the list of your RingCentral numbers in a pop-up window. Select the number that you want to replace, and then click Next

select number to use

Click Next.

next to proceed

Click here or scroll down to proceed to Step 7 
 

Step 5:

For security purposes, your local telephone provider (the current phone company that owns the number you are transferring) requires you to provide your information from the other provider, and then click Next.

IMPORTANT: Enter all information exactly as your current phone company has it on file. It may require you to contact your current provider.

1. Type of account - State if Business or Residential
2. Name on Account - Enter the name of the person authorized to make changes to the account.
3. Job title Enter the Job title of the person authorized to make changes to the account.
4. Company Name - Only include if on the bill copy. Enter the company name exactly as it appears on your phone bill from the other provider.
5. Company registered number​ - Enter the registered number of your company. 
6. Service Address - Provide the physical service address of the phone number. Do not enter billing addresses or P.O. boxes.
7. Registered address​ - Determine if the Registered address is the same as the service address. If not provide the physical registered address of the phone number.
8. Your Contact Phone Number - Enter a number where we can call you if there is a problem with the port request.
9. Current service provider - Select your current service provider from the drop down list. 
10. Service provider address - Enter the address of your service provider. 
11. Previous service provider - Enter the name of your previous service provider. 

account information

Step 6: 

Please check the information you provided. It must match the information on the latest bill from the phone company from which you are transferring your number, and then click Next.
Incorrect information will result in a drastic delay and/or rejection of your number port. For corrections, click the Back button. 

IMPORTANT: You must notify your current phone company if you have any other phone numbers associated with your current billing telephone number (BTN) that you are not porting, and have those numbers switched to a different BTN. Otherwise, your provider will reject your transfer request. 

review account information

Step 7: 

Upload a copy of the latest bill of the number being transferred.
Click the Browse button to locate the file in your computer. The supported file format is PDF. 

upload latest bill

NOTE: If you are not ready to upload these documents now, click Next and you can do it later by following the steps in Checking the Status of your Transferred Numbers

Step 8: 

Click the Attach button to upload the file. 

attach bill

Step 9: 

If you are not transferring all of your phone numbers in the same Billing Account Number, please list the remaining phone numbers on the box provided under the Additional Comments and the action to be taken for each phone number. Provide any additional information and instructions to support a successful porting experience. 

Example: 
9876543210 - remain
9871111111 - disconnect

additional comments

Step 10: 

Please enter your email address to receive all number porting notification emails, and then click Next. It is optional, and if you leave it empty, all notification emails will be sent to the System Admin user.

email address

Step 11: 

Click Download LOA and print it on your company letterhead. Sign the Letter of Authorisation (LOA). Click Next.

NOTE: Upload the LOA within the next 30 minutes, otherwise the order cannot be submitted successfully.

Download LOA

Step 12: 

Click the Browse button to locate the file in your computer.

browse to locate file

Step 13:

Click the Attach button to upload the file. 

attach file

Step 14:

Click Complete.

complete number transfer request

International Number

To use your existing International virtual number with RingCentral, we require additional documentation including a letter of authorisation and proof of address. Please call RingCentral UK on 0800 098 8136 for additional information on how to port your existing International virtual number.
 

Checking the Status of your Transferred Numbers

The steps below covers the following topics:
 
1. Download the LOA (Letter of Authorization)
2. Upload the LOA (Letter of Authorization)
3. Upload the CoB (Copy of Billing)
4. Check the status of your Number Transfer Request 

NOTE: You must be assigned to the Super Admin, Phones System Admin or Custom Role with permission to access Phone System > Company Numbers & Info to perform the steps below.

Step 1:

Step 2:

Under Admin Portal, click Phone System.

Phone System

Step 3:

Click Phone Numbers.

phone numbers

Step 4: 

Click the Transferred tab, and then click on your transfer request's Order Number.

Transferred tab - select order number

Step 5: 

The following information and options are available: 

1. Download LOA

Since you do not consent to use electronic records and signatures, please download the Letter of Authorization (LOA) using the Download LOA button, and then sign the LOA. You will need PDF reader. If you do not have it installed please use the following link http://get.adobe.com/reader/ to install it.

2. More Options: Upload LOA and CoB

Click the vertical ellipsis icon elipsis icon to show the option to Upload a signed copy of the Letter of Authorization (LOA) and latest Copy of Billing in PDF format

3. Order Number and Date Created

Shows your transfer request's Order Number and the Date the transfer was created/requested.

4. Status and Requested Transfer Date

Shows the Status of your Number Transfer Request, and your Requested Transfer Date.

5. Number to be Transferred 

Shows the list of number/s to be transferred to RingCentral.

order details
 
See Also:
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