This article will guide you in troubleshooting
the Polycom VVX 300, 310, 400, and 410 issues.Scenarios
• You can’t enable or disable all features through the Polycom Web Configuration Utility.
• You must make changes for these features through the configuration files.
The changes made through the Polycom Web Configuration Utility or the phone’s user interface are stored internally as overrides. These overrides take precedence over settings contained in the configuration obtained from the provisioning server.
If the provisioning server permits uploads, these override settings will be saved in a file called <MAC Address>-web.cfg
and <MAC Address>-phone.cfg
on the provisioning server as well as in the phone’s device settings.IMPORTANT:
Web configuration changes override provisioning server configurations.
Web configuration changes will continue to override the provisioning server-derived configuration until you delete them by selecting Reset Web Configuration
in the utility, or you configure <device/>
parameters. Local configuration changes—made through the phone’s user interface—will continue to override the provisioning server-derived configuration until you delete them by selecting Reset Local Configuration from the phone’s menu, or configure <device/>
For instructions on how to reset web and local configurations and more information on <device/>
parameters, see the latest Polycom UC Software Administrators’ Guide
.See Also:Basic Troubleshooting Tips for Your IP Phones