06/28/18 15:08 PM  

International Calling - Enabling Blocked International Countries | RingCentral

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SummaryHow do I enable blocked international destinations?
Why can’t I dial a specific country even though I have International Calling enabled?
Details

TABLE OF CONTENTS 
 

1. Why can’t I dial a specific country even though I have International Calling enabled?

Some countries are considered blacklisted on RingCentral for fraud purposes. Meaning that you can only dial specific area codes in those countries. By default, customers are blocked from calling blacklisted destinations:
 
• High risk premium rate destinations within commonly called countries
• Countries that demonstrate more fraud traffic than good traffic
 

2. How do I know if the destination I am trying to reach is blacklisted?

If you have International Calling enabled on your account but you can’t seem to be able to dial a certain country, check to make sure that it is not blacklisted.

NOTE: You must belong to the Super Admin or Billing Admin pre-defined roles to perform the instructions below.
 

Step 1: 

Step 2: 

Click on Billing

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Step 3: 

Click International Calling

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Step 4: 

If the country has an exclamation point next to it then it is considered a blacklisted country with limited numbers to call.

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3. How do I enable a blocked international destination?

RingCentral recommends that the block is kept in place until you encounter a blocked call. Should you still require to call the blocked destination despite the risks, you can send a request for RingCentral to grant access, allowing a blacklisted destination to become a whitelisted destination. You will need to sign the Agreement for Whitelisting International Phone Numbers Form and create a case online. To do this, follow the steps below:
 
NOTE: You need to sign a disclaimer accepting responsibility for costs associated with fraudulent transactions. 
 

Step 1:

Step 2:

Read and understand the Agreement form. Fill out the form and provide the following information:
 
• Desired Destinations
• Customer
• Signature
• Printed Name
• Title
• Date

NOTE: You can request as many destinations as you like, however RingCentral recommends that you list only the specific destinations that you need to call.
 

Step 3:

Step 4:

Click Open a Case.

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Step 5:

Fill out all required fields and attach the completed Agreement form on the case.
 

Step 6:

Submit the case and you will hear back from RingCentral within 48 hours.

NOTE: You can check the status and update your case online by clicking on Check My Case Status.
 
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