08/08/17 20:32 PM  

Enabling RingOut on your RingCentral Mobile app

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SummaryHow do I enable RingOut mode on my RingCentral Mobile App?
Details
The RingOut feature in the RingCentral Mobile app lets you use a non-RingCentral device to place a call when there is no connection (Wi-Fi/3G/4G) available. The feature displays your RingCentral phone number as your Caller ID to the party you are calling. It maintains your RingCentral identity on such calls which also gets reflected on your Call Log.

When RingOut is enabled, the Mobile app uses your cellphone's native calling system to make outbound calls through your cellphone carrier. RingOut calls use your carrier's voice minutes instead of using the data plan.

Benefits 

• RingOut calls use carrier voice-plan minutes.
• Preserves your RingCentral calling identity, so those you call will see your selected RingCentral Caller ID.
• RingOut may save you from having to pay toll charges that would occur if you called directly from your smartphone. This is especially useful for international travelers.

How does it work?

RingOut calls you on your RingOut Number first, then connects you to the desired number. The RingOut Number is the phone number assigned to the device where you want to pick up the RingOut call, to connect to the other party. When the call is connected to the dialed number, RingCentral shows your RingCentral business number as your Caller ID. RingCentral hides your personal phone numbers when using your home or cell phone.

Quick Links

Enabling RingOut on your RingCentral Mobile app

NOTE: It is recommended to place a VoIP call on the Mobile app instead of using the RingOut mode if your phone has a good connection. Refer to Overview of VoIP Calling on the RingCentral Mobile app for more information about VoIP Calling.

Follow the steps below to enable RingOut on your Mobile app before you can start placing calls in this mode.

Step 1:

Step 2:

Tap on your Profile picture.

Tap your Profile picture.

Step 3: 

Tap Call Settings.

Tap Call Settings.

Select your mobile device to continue.

Android 
iOS
 

Enabling RingOut on an Android device

Step 4: 

Tap Always Use Cellular Voice (RingOut).
 
Tap Always Use Cellular Voice (RingOut).

Step 5: 

Tap your preferred RingOut number below RINGOUT SETTINGS.

Select your preferred RingOut number under RingOut Settings.

Click on links below to learn more.

Use your Android number
Use Another Number

Use your Android number

Selecting My Android as the RingOut mode sets your phone as the device to take RingCentral calls.

Selecting My Android as your RingOut mode sets your phone as the device to take RingCentral calls.

To update the mobile number (Android number), tap Update My Android Number. Enter the correct number, then tap Save.

To update the mobile number (Android number), tap Update My Android Number. Enter the correct number, then tap Save.

Use Another Number

If Another Phone is set as the RingOut mode — for example, if you want to make RingCentral calls from your hotel phone — then, RingCentral will ring that phone first. When you pick up, RingCentral will then dial the outbound number and connect you.

Tap any of the available numbers on the list to use as your RingOut number.

Another Phone

To add a different number, tap Add Custom Number. Enter the number you would like to use, then tap Save.

To add a different number, tap Add Custom Number. Enter the number you would like to use, then tap Save.

Enable Confirm Connection, if you prefer to be prompted to press "1" before the call is connected to your party. 

Enable Confirm Connection, if you prefer to be prompted to press "1" before the call is connected to your party.

TIP: To enter a different custom number, tap Edit Custom Number, then tap Delete.

To enter a different number, tap Edit Custom Number, then tap Delete.

Tap Add Custom Number, then enter the new number, then tap Save.

Enabling RingOut on an iOS device

Step 4: 

Select Always User Cellular Voice (RingOut), then choose your RingOut Number below RINGOUT SETTINGS.
 
Select Always User Cellular Voice (RingOut), then choose your RingOut Number under the RINGOUT SETTINGS.

Step 5: 

Tap your preferred RingOut number below RINGOUT SETTINGS.

Tap your preferred RingOut number under RINGOUT SETTINGS.

Click on links below to learn more.

Use your iOS number
Use Another Phone

Use your iOS number

Selecting My iPhone as the RingOut mode sets your phone as the device to take RingCentral calls.

Selecting My iPhone as the RingOut mode sets your phone as the device to take RingCentral calls.

To change the mobile number (iPhone number), tap Update My iPhone Number. Enter the correct number, then tap Save.

To change the mobile number (iPhone number), tap Update My iPhone Number. Enter the correct number, then tap Save.

Use Another Phone

If Another Phone is set as the RingOut mode — for example, if you want to make RingCentral calls from your hotel phone — then, RingCentral will ring that phone first. When you pick up, RingCentral will then dial the outbound number and connect you.

Tap any of the available numbers on the list to use as your RingOut number.

Tap any of the available numbers on the list to use as your RingOut number.

To add a different number, tap Add Phone Number. Enter the number you would like to use, then tap Save.

Tap Add Phone Number, then enter your phone number (RingOut Number). Tap Save.

Enable Confirm Connection, if you prefer to be prompted to press "1" before the call is connected to your party. 

Enable Confirm Connection, if you prefer to be prompted to press "1" before the call is connected to your party.

TIP: To enter a different custom number, tap Custom, then type the number. Tap Save.

To enter a different custom number, tap Custom, then type the number. Tap Save.



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