05/30/17 17:29 PM  

Disabling/Enabling, Deleting Groups and Users

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SummaryHow do I disable and/or delete a group? How do I disable and/or delete an extension?
Details
Possible scenarios when to disable or delete a group or an extension:
 
• A User goes on a short vacation, the Account Administrator would want to disable this User's access temporarily. When the employee goes back from vacation, access can be easily enabled with a few clicks.

• A new Account Administrator tests the Online Account, had created test groups and needs to delete the ones that were previously created in error.

This article will guide Administrators in disabling or deleting extensions.

NOTE: Only Account Administrators can disable/enable and delete users, as well as groups.

Groups:

Users:

Groups

Disabling Groups

You can Disable a Group if you want to use it again in the future. If you do not need to use a Group in the future, you can delete it.

Step 1:

Step 2:

Go to Phone System > Groups. Select the tab where the group you want to disable is listed. In this Example, The Paging Only tab is selected to disable a Paging Only group.
 
User-added image

Step 3:

On the list of groups, click the Disable button on the group that you want to disable.
 
User-added image

Step 4:

A confirmation window will appear. Click Disable to proceed.
 
User-added image

IMPORTANT:  Once a group is disabled, its settings will not work. In this example, The Paging Group won't be able to receive messages. Make sure to have a different group prepared to address your needs to avoid issues.  

Enabling Groups


Step 1: 

You will know that a Group is disabled when the it shows Red on its status. To enable a currently disabled Group, click the Enable button on the disabled Group.

User-added image

Deleting Groups

You can delete a group if you no longer wish to use it in the future.

Step 1:

You must first Disable the Group that you wish to delete.

Step 2:

On the list of groups, click the Delete button on the group that you want to delete.

User-added image

Step 3:

A confirmation window will appear, read the WARNING! and click Delete to proceed.

User-added image
 
IMPORTANT:  Once a group is deleted, the settings and information in that group will no longer work and you cannot re-enable the group, you have to create a new group. See Setting Up a Call Queue group. Make sure to have a different group prepared to address your needs to avoid issues.

Users

Disabling Users

Account Administrators can temporarily disable a User's access, if an employee goes on vacation, for example. You can also permanently delete a User.
 
NOTE: Disabled Users will not be able to make and receive calls, access their account online or use mobile applications.

Step 1:

Step 2:

Go to Admin Portal, and then click Users.
 
User-added image

Step 3:

Click the Disable button on the user you want to disable.
 
User-added image

Step 4:

A confirmation window will appear, click Yes to proceed.
 
User-added image

Enabling Users

Step 1:

You will know that a User is disabled when it shows a Red X User-added image on its Status. To enable a disabled User, click Enable. When the User is enabled, it should show a Green Check User-added image on its status.

User-added image

Deleting Users

Step 1:

You must first Disable the User that you wish to delete.

Step 2:

Click the Delete button on the user you want to delete.
 
User-added image

Step 3:

A confirmation window will appear, click Yes to proceed.
 
• If there is a phone number associated with the extension:
 
User-added image

• If there is no phone number associated with the extension:
 
User-added image
 
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