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Paging - Frequently Asked Questions | RingCentral

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SummaryPaging Frequently Asked Questions
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Paging -  Frequently Asked Questions


1. What is a Paging Only group?
2. Will there be an additional cost to add this feature?
3. Which RingCentral service supports Paging feature?
4. What desk phone models support Paging feature?
5. What overhead paging devices support Paging feature?
6. Can I purchase these overhead paging devices from RingCentral?
7. Can Paging be used on the RingCentral Phone or RingCentral Phone for Mobile?
8. Do paging devices require a digital line (DL)?
9. How many devices can I add to a Paging Only group?
10. Can I set up the permission for announcing and receiving pages?
11. Are there special bandwidth requirements for the Paging feature?
12. What is the difference between Paging and Intercom?
13. How do I invoke the Paging feature?
14. Can I use a more efficient method of paging?
15. Can Paging calls be recorded?
16. What happens if my desk phone receives a paging call while I am on a phone call?
17. Is there a maximum duration for a paging call?
18. Can unassigned desk phones be included in a Paging group? 
 


 

1. What is a Paging Only group?

A Paging Only group is a collection of paging devices and/or desk phones that can receive a paging call. It allows a business to make a real-time announcement to multiple desk phones and/or overhead paging devices. Typically, a Paging group is designed to create certain coverage in a building (i.e. “Warehouse” or “2nd Floor”). Paging Only groups have assigned extensions but cannot receive or originate voice calls.

See Paging - Overview | RingCentral for more information.


2. Will there be an additional cost to add this feature?

No. This feature is included for free in all Office Editions 


NOTE: The Ultimate Edition does not support this feature.


3. Which RingCentral service supports Paging feature?

All RingCentral Office Editions (except Ultimate) and Tiers for US, Canada, and UK support the Paging Feature.


NOTE: This includes RingCentral Office Standard, Premium, Ultimate, and Unlimited Editions.


4. What desk phone models support Paging feature?


All RingCentral models:

Polycom: SPIP 321, SPIP 331, SPIP 335, SPIP 450, SPIP 550, SPIP 560, SPIP 650, SPIP 670, VVX101, VVX201, VVX300, VVX301, VVX310, VVX311, VVX400, VVX410, VVX411, VVX500, VVX501, VVX600, VVX601

Cisco: 7841, 8861, SPA-303, SPA-504G, SPA-508G, SPA-509G, SPA-514G, SPA-525G2, SPA525G 

Yealink: T42S, T46S


5. What overhead paging devices support Paging feature?

RingCentral Office supports native SIP (Session Initiation Protocol) paging devices. The only models supported are:

CyberData V2 Ceiling speakers (for indoor)
CyberData V2 Paging amplifiers (for outdoor)
Cyberdata V3 Paging Device with Nightringer Function


6. Can I purchase these overhead paging devices from RingCentral?

No. These paging devices can be sourced from Telecom / VoIP equipment resellers. Many of these can also assist with installation.


7. Can Paging be used on the RingCentral Phone or RingCentral Phone for Mobile?

Your mobile devices and desktop app cannot receive pages. Paging feature is only available on desk phones and supported paging devices. However, you can dial DTMF (Dual-tone multi-frequency signaling) code *84 to page a Page only group.


NOTE: You need to enable the VoIP Calling mode on your mobile device in order to use Paging.

 
Paging DeviceIncoming PageOutgoing Page
RingCentral PhoneNoDial touch-tone code *84.
RingCentral Phone for MobileNoDial touch-tone code *84.
or 
Go to Contacts, then search for a Paging only group. Tap the Page icon.



8. Do paging devices require a digital line (DL)?

No. These devices can be provisioned to the system without a DL since they cannot originate or receive regular telephone calls.


9. How many devices can I add to a Paging Only group?

RingCentral Office supports up to 25 phone desks and paging devices per one Paging group.


10. Can I set up the permission for announcing and receiving pages?

Yes. Your Administrator can help create specific Paging groups that indicate the permission for announcing and receiving the broadcasts.


11. Are there special bandwidth requirements for the Paging feature?

Yes. Each device receiving a paging call consumes the equivalent of a single G.711 phone call i.e. a call to a Paging group containing 10 devices/phones will create a bandwidth load of 11 G.711 calls: 1 for the originating phone and 10 for all the group devices.  


NOTE: The bandwidth settings for desk phones are ignored for paging calls i.e. all paging calls operate in the high-bandwidth setting.



12. What is the difference between Paging and Intercom?

Paging is one-way broadcast on one or multiple devices/users, while Intercom is a peer-to-peer, two-way communication between two devices/users.


13. How do I invoke the Paging feature?

Paging can be invoked through any of the following methods:


• Desk Phones

Press the <Page> soft-key on supported Polycom or Cisco desk phone models and follow the prompts.

Dial *84 and follow the prompts


• RingCentral Phone

Dial *84 and follow the prompts


• RingCentral Phone for Mobile

- Dial *84 and follow the prompts (VoIP calling mode enabled).
- Go to Contacts, then search for a Paging only group. Tap the Page icon.


14. Can I use a more efficient method of paging?

Yes. You can dial *84#nnn# where nnn is the extension number of the Paging group. This will bypass the prompt for the Paging group.


15. Can Paging calls be recorded?

Yes. Automatic Call Recording (ACR) can be enabled for a Paging group and the call recordings will be available to the Administrator via the activity log. A User who initiates a paging call will not see the recording in their activity log.

See Automatic Call Recording - Frequently Asked Questions | RingCentral for more information.


16. What happens if my desk phone receives a paging call while I am on a phone call?

If you see a new incoming call with the Caller ID of a Paging group and you answer this call, you will be connected to the paging call that is already in progress.


17. Is there a maximum duration for a paging call?

No.


18. Can unassigned desk phones be included in a Paging group?

No.

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