08/28/18 19:00 PM  

Shared Lines - Frequently Asked Questions | RingCentral

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SummaryShared Lines Frequently Asked Questions
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Shared Lines - Frequently Asked Questions

 

TABLE OF CONTENTS

1. What is a Shared Lines group?
2. Will it be additional cost to add this feature?
3. Which RingCentral service supports Shared Lines (BLA) feature?
4. Is there a limit to using Shared Lines function?
5. Do the number of lines and number of phones have to match?
6. How many simultaneous calls can be made to a Shared Line group?
7. Are phones in a Shared Line Group associated with a user?
8. Can Shared Lines be used on the RingCentral Phone for Mobile?
9. How many lines can be used in one Shared Line group?
10. How many phone and devices can I add to one Shared Line group?
11. How many Shared Line group can I set up with my organization?
12. Can the same phone line be used in different Shared Line groups?
13. Can phones in a Shared Line group receive Paging or Intercom calls?
14. Can I assign phones in different locations in the same Shared Line group?
15. Can I add a direct line to a Shared Line group?
16. Will it be additional cost for setting up a direct line?
17. Do I need a direct phone number?
18. Can I set up a general greeting for a Shared Line group?
19. Can I block any numbers?
20. What happens when all lines are busy?
21. My phone is in a Shared Line group. What number will be shown on the caller ID if I make an outbound call?
22. Can I set up the notification if I miss a call?
23. Can I transfer a call to my colleague?
24. Can phones in a Shared Line group Park and Unpark calls?
25. Can I monitor the presence of a Shared Line?
26. Can a desk phone belong to a user and also be a member of a Shared Line group?
27. Do all phones in a Shared Line group have to be located at the same physical address?
28. Can calls be made to specific phones if they belong to a shared line group?
 


 

1. What is a Shared Lines group?

A Shared Lines group allows a business to set up a phone number in such a way that calls coming into the shared line can be answered in any of the devices sharing that line.
 

2. Will it be additional cost to add this feature?

The Shared Lines feature is included in all Office Editions with no additional cost.  However, an additional cost will apply when adding new phone lines and/or devices.
 

3. Which RingCentral service supports Shared Lines (BLA) feature?

 RingCentral Office Standard, Premium, Ultimate, and Unlimited Editions.


4. Is there a limit to using Shared Lines function?

RingCentral Office supports up to 8 lines and 16 desk phones per one group.  It is recommended that all phones assigned in a Share Line Group must be located the same location.
 

5. Do the number of lines and number of phones have to match?

No. These numbers depend on the business needs of the customer.  Any combination between (1 x 1) and (8 x 16) is permitted e.g.  2 x 4. In general, the number of phones in a group will be at least the same or higher than the number of lines.
 

6. How many simultaneous calls can be made to a Shared Line group?

The number of simultaneous calls to a group corresponds to the number of lines assigned to a group e.g. a 4 line group supports up to 4 simultaneous calls (inbound or outbound).
 

7. Are phones in a Shared Line Group associated with a user?

No. Phones in such a group are shared devices and not associated with a particular user.
 

8. Can Shared Lines be used on the RingCentral Phone for Mobile?

No. Shared Lines function is only available on desk phones.
 

9. My phone has 12 line keys, can I use all 12 for Shared lines?

No. RingCentral allows you to add up to 8 lines in one Desk phone. However, it depends on the number of lines supported by your phone devices. For example, if your phone devices only support 4 lines, the maximum lines can be used are 4.
 

10. How many Desk phones can I add to one Shared Line group?

RingCentral allows you to add up to 16 Polycom Desk phones in one Shared Line group.
 

11. How many Shared Line group can I set up with my organization?

There are no limitations. However, all phones in the same Shared Line group must be in the same location.
 

12. Can the same phone line be used in different Shared Line groups?

No.  A line can only belong to one Shared Line group.
 

13. Can phones in a Shared Line group receive Paging or Intercom calls?

No. However, Paging and Intercom calls can be initiated from phones in such groups by using DTMF.


14. Can I assign phones in different locations in the same Shared Line group?

No. We recommend all the phones must be located at the same physical address due to the 911 emergency services requirements.
 

15. Can I add a direct line to a Shared Line group?

Yes. You can purchase a toll-free or local phone number for a Shared Line group.  
 

16. Will it be additional cost for setting up a direct line?

Yes. A company can purchase a direct line (toll-free, local or vanity) for better external communications.
 

17. Do I need a direct phone number?

It is a best practice for a business, but it is not required.  You can dial any of the phone numbers in a Shared Lines group.  All phone devices will ring at the same time.
 

18. Can I set up a general greeting for a Shared Line group?

Yes. You can set up a group greeting by either using default or customized greeting.  A caller will hear the greeting before routing to a shared line within a group.
 

19. Can I block any numbers?

Yes. You can block calls and faxes coming from a specific number. You can specify the numbers and area codes, as well as calls/faxes with no caller ID and calls from pay phones.
 

20. What happens when all lines are busy?

A caller can be routed to the Group Voicemail or certain extension based on the settings.
 

21. My phone is in a Shared Line group. What number will be shown on the caller ID if I make an outbound call?

Your administrator sets up the outbound caller ID as a group ID or individual line based on your business needs.
 

22. Can I set up the notification if I miss a call?

Yes. You can setup notification either by email or SMS when there is a voicemail message, a missed call, or when you received a fax or a text message.
 

23. Can I transfer a call to my colleague?

Calls answered in a Shared Line group can be transferred to other extensions in the same organization.
 

24. Can phones in a Shared Line group Park and Unpark calls?

Yes. You can Park/Unpark calls by using the Park soft key.


25. Can I monitor the presence of a Shared Line Group on my phone?

No. 
 

26. Can a desk phone belong to a user and also be a member of a Shared Line group?

No. 
 

27. Do all phones in a Shared Line group have to be located at the same physical address?

It is recommended to be at the same physical address to have adequate support for emergency call handling.  
 

28. Can calls be made to specific phones if they belong to a shared line group?

No. All phones in a group act in unison. It is not possible to make a phone call (regular or Intercom) to a specific individual phone that is a member of a group.


See also:
Shared Lines - Overview | RingCentral

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