The RingCentral Mobile App automatically downloads your voice, fax and text messages to your Inbox folder. After deleting the cache on your mobile phone, you can re-sync your Inbox to ensure that old messages are displayed correctly on the app.
Step 1: Log in to your RingCentral Mobile App
Tap your Display Picture
to open the Mobile app settings.Step 3:
Tap Mobile App Settings
Tap Re-sync Messages Inbox
to confirm.NOTE: The Mobile App will redirect to the Inbox folder and re-sync your messages.