Active Call Controls are soft keys accessible to conveniently use various features on your RingCentral mobile app such as Hold, Mute, Keypad, Speaker, Flip, Transfer, Record, and Park.
The table below summarizes the mobile app Active Call Controls and its functions:
ACTIVE CALL CONTROL
Puts the other party on the line on hold. Tap the Blue Hold button to go back to the call.
Allows you to use the keypad whenever you need to press numeric inputs to access a certain department or queue.
Allows you to toggle between using your headset and the loudspeaker of your device.
The Blue Speaker icon indicates that the call is on Speaker mode.
Allows you to flip your call from one device to another, as long as you have configured your Call Flip settings properly.
Transfers your active call to a different extension.
Activates the On demand Call Recording feature on your extension. Recordings will be saved in your extension's online account.
Press the Stop button to stop recording.
This will Park the call. A parked call can be retrieved by an extension within the phone system.
Switch to Carrier
Transfers a VoIP Call to your smart phone's mobile carrier so you can continue being in the same call.
Deactivates your microphone which may allow better incoming sound data from the other party.
Tap the Unmute button to reactivate your microphone.
Ends an existing call.
NOTE: A notification appears when a poor network quality is detected. Smart recommendations are automatically displayed, presenting options to either continue with the current VoIP call or to switch to RingOut.