05/30/20 04:57 AM  

RingCentral Phone Desktop - Set up Softphone for Outbound Calls

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SummaryThis article provides information that will guide Users and Administrators on how to setup the Softphone's Outbound calling feature. 



How to set up the RingCentral Phone's Softphone feature for placing direct outgoing calls

The RingCentral Phone is a free downloadable application that turns your PC or Mac computer into an all-in-one communications hub. Included with the RingCentral Phone is the RingCentral Softphone, which enables high-quality VoIP calling and transforms your computer into a sophisticated call controller with an array of features and options.

For more information about the RingCentral Phone's features, go to RingCentral Phone for Desktop Overview
To learn more about RingCentral Phone's Softphone feature, go to RingCentral SoftPhone Overview.


• User Extensions with an assigned DigitalLine (Desk phone) 

1st time installation: For users with an assigned DigitalLine or desk phone, a purchased line is not required for placing outgoing calls. RingCentral will automatically authorize the User's computer for placing direct outgoing calls on the RingCentral Phone for Desktop. 

Installing the RingCentral app on 2 or more computers: RingCentral can only authorize 1 computer per User to place direct outgoing calls from the softphone. If you install the RingCentral Phone on another computer and login using the same User Extension, you will get a message saying Limit Reached.

Limit Reached means that another computer is already authorized to place a direct outgoing call from the softphone and as a result, outbound calling from the app is not available on your 2nd computer until the 1st computer is deauthorized. For more information about the Limit Reached message, go to RingCentral Phone - Softphone Outbound Call | Fix Limit Reached Message


• User Extensions without an assigned DigitalLine (Desk phone) and RingCentral Professional plan subscribers

If you are a RingCentral Professional plan subscriber or a User Extension without an assigned DigitalLine (Desk phone), you can use the RingOut feature to place outgoings calls. 

RingOut enables Users to make a call from any other outside number (not RingCentral number) by means of the RingCentral account. The user specifies a certain number, starts RingOut and enters the required called number. RingCentral makes a call to the specified number and connects the user with the called number. 

If you want to place an outgoing call using the softphone, you can purchase a DigitalLine for the RingCentral Phone and assign it to your User Extension. For steps, go to How to add a DigitalLine for your RingCentral Phone (SoftPhone)

Quick Links: 

How to install the RingCentral Phone for Desktop on Windows 
How to install the RingCentral Phone for Desktop on Mac 
How to use your RingCentral Phone's Softphone feature 


TitleRingCentral Phone Desktop - Set up Softphone for Outbound Calls
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