RingCentral offers several recommended and fully supported SIP phones that are pre-configured for your account. Check
Set up a RingCentral SIP Phone for more information about RingCentral's pre-configured devices.
Click on links below to learn about the features of the phones offered by RingCentral:
RingCentral United States RingCentral Canada RingCentral United Kingdom RingCentral recognizes that customers may wish to use other devices aside from the provided SIP phones. RingCentral offers
Assisted Provisioning to customers with existing Cisco phones or to those with third-party Cisco devices. It allows the existing device to connect to the RingCentral cloud, as well as download the update and features from your RingCentral account.
NOTE: You can find additional help and support for third-party Cisco phones from
Cisco's Support Website.
IMPORTANT: When provisioning a Cisco phone from a different provider, you need to get the Admin Password from the provider and ensure the phone has been unlocked.You need to
Add a Phone Number / Digital Line for your Existing Cisco phone before you can configure your existing device. The number or digital line will be assigned to your phone.
How to Add a Phone Number / Digital Line for your Existing Cisco phone
Step 1:
Step 2:
Under
Admin Portal, click
Users > User list.
Step 3:
Under Users With Extensions, click the name of the User that needs to be modified.
Step 4:
Go to
Phones & Numbers, select the
Phones tab, and then click
Add Phone.
Step 5:
Step 6:
Select
Other Phones, then click
Existing Phone.
A pop-up appears with a note:
Select this option if you have your own unlocked SIP compatible device you'd like to use.
Click
Add to Cart.
Step 7:
Specify the number of Phone Number / Digital Line under
QTY, then click
Next.
Step 8:
You will be given 2 options for your Existing device's number.
a. Use an Existing Number from your accountYou can select any non-Toll-Free number assigned to either your Company Auto-Receptionist, or Special Extensions on your account. A Special Extension can either be a
Message-Only Extension or an
Announcement-Only Extension.
b. Purchase a New Number for your account You can purchase a Phone number to be assigned as a Digital Line to your Existing device.
Step 9:
Select the device where you want to assign the number by ticking the box next to it, then click Assign to Selected.
Step 10:
The Phone number assigned to the Existing phone will be shown. Click Next.
Step 11:
Select the Emergency Address that will be assigned to the phone.
• If you have set an Emergency Address for a device before, you can select it from the drop-down menu.
• If the Emergency Address for the device you are adding is different from a previously set Emergency Address, click
New.

Selecting
New redirects you to a window where you can add a new Emergency Address.
Fill out the Emergency Calling Address form.
Read the terms and conditions. Tick the checkbox next to Accept the Terms, then click I Accept.
NOTE: Use the address where your Desk phone is located. DO NOT include special characters in the Customer Name field.
IMPORTANT: This is the address that will be used in the event of an emergency call (911 in the United States and Canada, 999/112 in the United Kingdom, and such other Emergency Call Services as applicable in other countries) from this RingCentral Desk phone. Be sure to update this address anytime you change the location where you use this RingCentral Desk phone.
Step 12:
Select the device where the Emergency Address will be applied, then click
Assign to Selected.
Step 13:
Click
Next.
Step 14:
Select the Shipping Address. There is no phone to be shipped since you already have an Existing phone for the Digital Line. We only need to do this as part of the needed steps.
You can select a Shipping Address from the drop-down list. You can also add a New Shipping Address by clicking on New.

If you click
New to add a new Shipping Address, the page will redirect to a window where you can add a new Shipping Address. You can click
Save address so you can use it in the future, and then click
Add.
Step 15:
Select the
Existing Device, then click
Create Shipping Group.
Step 16:
Click
Next.
Step 17:
Tick the checkbox to acknowledge and accept the charges for the Phone number / Digital Line, then click
Next.
NOTE: RingCentral has set limits for the protection of customers from fraudulent activities or over usage. You may get a message saying that you have exceeded the maximum allowed value that can be processed on your account in a single billing cycle. For security purposes, please contact RingCentral Customer Service to verify your Billing Information and request an account limit increase and proceed with your desired transaction.
Step 18:
Click Done.
How to Provision your Existing Cisco Phone
IMPORTANT: If you purchased your device from a different provider, make sure that the phone is unlocked before you proceed.
Step 1:
Step 2:
Under Admin Portal, select Phone System, then click Phones & Devices.
Step 3:
Under User Phones, look for the Existing phone that needs to be assigned to your Cisco phone. You must select a number that is not yet associated with any device.
Click Setup and Provision.
NOTE: If the number is not yet assigned to a device, you will see Setup and Provision when you point your cursor over it.
Select
Cisco / Linksys IP Device, then click
Select Phone Model to choose the model of your Cisco phone that you will provision.
Click
Next.
NOTE: You will need to
manually provision your Cisco phone if it does not appear on the list.
Step 5:
You will see the instructions on how to reset the existing configuration on your phone. Click
Next once you have finished the steps below.
IMPORTANT: Ensure that the Cisco SIP phone is connected to the network (Ethernet cable connected from the Router, to the phone's SW port) before clicking the Next button.
In order to automatically provision your Linksys ATA or IP Phone, we need your device's IP address.
To get this information from your IP Phone, please follow these instructions:
1. Press the Menu button on the face of your phone.
2. Press 9 to access the Network screen. For Cisco 7841, 8861, SPA-525G2, and SPA525G you need to Press 10.
3. Press 2 to see your Current IP address.
To get this information from your ATA adapter, please follow these instructions:
1. Plug in both the Power and Ethernet cables.
2. Plug in your telephone using standard phone cable.
3. Pick up the handset (you will not hear a dial tone) and dial ****.
4. At the configuration menu, dial 110#.
5. Your device's Current IP address will be read to you.
Otherwise see information in your IP Device's User Guide.
Using your web browser, open IP address read to you. IP phone web page will be displayed.
Click on "Admin" and then on "Advanced" links.
Open "Provisioning" tab and make sure that "Provision Enable" was set to "Yes" (if set to "No", switch it to "Yes" and click "Submit All Changes")
NOTE: This computer and the IP device must be on the same network for the initial provisioning process.
Click Next to provision your phone. Your phone may reset during this process.
Step 6:
After clicking Next, a pop-up window displays the provisioning progress as it locates and provisions your device. The phone will reboot and provision by itself. A confirmation window appears once the device has been successfully provisioned.
Click Done.
NOTE: You will be redirected to a page with the phone's details afterward. The status of the phone should show online once it is successfully provisioned to your account. You can also configure the following settings before clicking Save.
• Name: Give your phone a name to help you identify this device when configuring your Call Handling settings.
• Data Usage: To improve the quality of your calls, you can set how much network bandwidth to use for calls:
• High Bandwidth gives you better sound quality but calls can become choppy when it's not available.
• Low Bandwidth gives you lower sound quality but ensures no interruptions during your conversation.
• HD Voice: You can tick the box to enable HD Voice on this device if possible.
Click Save.
Follow the steps below to replace a phone on your RingCentral account with an existing Cisco phone.
Step 1:
Step 2:
Under Admin Portal, select Phone System, then click Phones & Devices.
Step 3:
Under User Phones, click the device that needs to be replaced.
Step 4:
Click
Change Phone.

Step 5:
Select
Phone not purchased from RingCentral, then click
Next.
Step 6:
Follow
steps 4 to 6 under How to Provision your Existing Cisco phone to complete the procedure.
See Also: