Assisted Provisioning for Cisco/Linksys IP Phones

RingCentral offers several recommended and fully supported SIP phones that are pre-configured for your account. Check Set up a RingCentral SIP Phone for more information about RingCentral's pre-configured devices.

Click on links below to learn about the features of the phones offered by RingCentral:

RingCentral United States 
RingCentral Canada 
RingCentral United Kingdom 

RingCentral recognizes that customers may wish to use other devices aside from the provided SIP phones. RingCentral offers Assisted Provisioning to customers with existing Cisco phones or to those with third-party Cisco devices. It allows the existing device to connect to the RingCentral cloud, as well as download the update and features from your RingCentral account.

NOTE: You can find additional help and support for third-party Cisco phones from Cisco's Support Website.
 

IMPORTANT: When provisioning a Cisco phone from a different provider, you need to get the Admin Password from the provider and ensure the phone has been unlocked.

You need to Add a Phone Number / Digital Line for your Existing Cisco phone before you can configure your existing device. The number or digital line will be assigned to your phone.

 

If you already have a phone number (Digital Line) assigned to the user who will use the phone, you may proceed to provision your existing Cisco phone.

 

To replace a phone on your RingCentral account, provision your Cisco phone to replace an existing User phone.
 

Log in as an Administrator to your RingCentral Online Account.
 

Under Admin Portal, click Users > User list.



 

Under Users With Extensions, click the name of the User that needs to be modified.

 

Go to Phones & Numbers, select the Phones tab, and then click Add Phone.


 

Select the Location of your device, then click Next.



NOTE: Check Adding a RingCentral Global Office Number through the Online Account for instructions in adding a desk phone that will be used in an International location.
 

Select Other Phones, then click Existing Phone. 
A pop-up appears with a note: Select this option if you have your own unlocked SIP compatible device you'd like to use.
Click Add to Cart. 


 

Specify the number of Phone Number / Digital Line under QTY, then click Next.


 

You will be given 2 options for your Existing device's number. 

a. Use an Existing Number from your account
You can select any non-Toll-Free number assigned to either your Company Auto-Receptionist, or Special Extensions on your account. A Special Extension can either be a Message-Only Extension or an Announcement-Only Extension.



b. Purchase a New Number for your account
You can purchase a Phone number to be assigned as a Digital Line to your Existing device. 


 

Step 10:

The Phone number assigned to the Existing phone will be shown. Click Next.

 

Select the Emergency Address that will be assigned to the phone.
• If you have set an Emergency Address for a device before, you can select it from the drop-down menu.
• If the Emergency Address for the device you are adding is different from a previously set Emergency Address, click New.



Selecting New redirects you to a window where you can add a new Emergency Address.

 

Select the device where the Emergency Address will be applied, then click Assign to Selected.


 

Click Next.


 

Select the Shipping Address. There is no phone to be shipped since you already have an Existing phone for the Digital Line. We only need to do this as part of the needed steps.

You can select a Shipping Address from the drop-down list. You can also add a New Shipping Address by clicking on New.

If you click New to add a new Shipping Address, the page will redirect to a window where you can add a new Shipping Address. You can click Save address so you can use it in the future, and then click Add.


 

Select the Existing Device, then click Create Shipping Group.


 

Click Next.


 

Tick the checkbox to acknowledge and accept the charges for the Phone number / Digital Line, then click Next.



NOTE: RingCentral has set limits for the protection of customers from fraudulent activities or over usage. You may get a message saying that you have exceeded the maximum allowed value that can be processed on your account in a single billing cycle. For security purposes, please contact RingCentral Customer Service to verify your Billing Information and request an account limit increase and proceed with your desired transaction.
 

Click Done.
 

IMPORTANT: If you purchased your device from a different provider, make sure that the phone is unlocked before you proceed. 
 

Log in as an Administrator to your RingCentral Online Account.
 

Under Admin Portal, select Phone System, then click Phones & Devices.
 

 

Under User Phones, look for the Existing phone that needs to be assigned to your Cisco phone. You must select a number that is not yet associated with any device.

Click Setup and Provision.

NOTE: If the number is not yet assigned to a device, you will see Setup and Provision when you point your cursor over it.

 

Select Cisco / Linksys IP Device, then click Select Phone Model to choose the model of your Cisco phone that you will provision.

Click Next.



NOTE: You will need to manually provision your Cisco phone if it does not appear on the list.
 

Follow the steps below to replace a phone on your RingCentral account with an existing Cisco phone. 

Step 1: 

Step 2: 

Step 3: 

Step 4: 

Step 5:

Step 6: 

Cisco Phone Ports

See Also: