01/25/19 21:13 PM  

HIPAA - Overview | RingCentral

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SummaryThe RingCentral HIPAA Setting (HS) is designed to delete information to support your HIPAA compliance efforts. However, it is an organization's responsibility to make sure data privacy and security measures comply with the applicable law. Account administrators can access this setting on the RingCentral Online account, and must be activated for each account.

HIPAA - Overview

The RingCentral HIPAA Setting (HS) is a functionality designed to delete information, in support of your HIPAA compliance efforts. Activation of the setting does not guarantee you will be compliant with HIPAA or any other privacy law, including European data privacy regulations. It is your responsibility to determine whether your data privacy and security measures comply with applicable law.

NOTE: You must be the Account administrator to have access to this setting. If you have more than one account with RingCentral, the setting must be activated for each account.

IMPORTANT: When activated, this setting will enforce temporary-only storage of the customer's RingCentral Office voice and fax messages and voice messages for a maximum of 30 days. Data will not be saved in RingCentral’s back-ups and cannot be retrieved.

Settings in effect when the HIPAA Setting is activated
How to turn on the HIPAA Setting 
Business Associate Agreement


Settings in effect when the HIPAA Setting is activated

The following will take effect once this setting is activated:

Automatic forwarding of messages to email as an attachment is disabled.

RingCentral Contact Center data will not be automatically deleted.

Automatically delete the following types of data after 30 days:

RingCentral Office data
RingCentral Fax data
RingCentral Professional account data
Voice recordings
Short Message Service (SMS)
Multimedia Message Service (MMS)
Glip data including content, time and date of messages, text messages, tasks, notes, images, links, events, call activities, and/or posts from 3rd-party integrated applications.

• Session Timer - Automatically log out the account access if it has been idle.

Secure Voice - TLS/SRTP secure call on desk phones, RingCentral Phone, and RingCentral Phone or Mobile.

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How to turn on the HIPAA Setting

1. Log in to the RingCentral account.

2. Go to Tools > HIPAA Setting.

3. Tick the Activate HIPAA Setting box, then click Accept & Save.

Tick the Activate HIPAA Setting box, then click Accept & Save.

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Business Associate Agreement 





Comply with HIPAA Setting 
Standard Business Associate Agreement 
Office 20+ Contract
Office 20+ Contract
Custom Business Associate Agreement 
Office 100+ Contract
Office 100+ Contract

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See Also

RingCentral Phone Mobile - View Messages 
HIPAA - Privacy Rule | RingCentral 
Message Storage and Account Data Retention | RingCentral

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