08/23/18 21:02 PM  

HIPAA - Overview | RingCentral

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SummaryRingCentral's ensures that customer calls and messages are secure with encryption during data transmission. The HIPAA Setting can be activated by Account administrators on the RingCentral Online account. It is important to note the information before activating the feature.


HIPAA - Overview

RingCentral ensures that customer calls and messages are secure with encryption in transit and at-rest, along with other features, protecting patient data and guarding against unauthorized access to protected health information. However, for those customers wishing to further control the storage and deletion of data, RingCentral has made the HIPAA Setting available for self-service. Activating the setting will not guarantee that you will be compliant with HIPAA or any other privacy law, including the European data privacy regulations. It is your responsibility to ensure that your data privacy and security measures comply with the applicable law.

NOTE: You must be the Account administrator to have access to this setting. If you have more than one account with RingCentral, the setting must be activated for each account.

IMPORTANT: When activated, this setting will enforce temporary-only storage of the customer's RingCentral Office voice and fax messages and voice messages for a maximum of 30 days. Data will not be saved in RingCentral’s back-ups and cannot be retrieved.

Settings in effect | HIPAA Setting activated
How to turn on the HIPAA Setting 
Business Associate Agreement

Settings in effect | HIPAA Setting activated

The following will take effect once this setting is activated:

Automatic forwarding of messages to email as an attachment is disabled.

RingCentral Contact Center data will not be automatically deleted.

Automatically delete the following types of data after 30 days:

RingCentral Office data
RingCentral Fax data
RingCentral Professional account data
Voice recordings
Short Message Service (SMS)
Multimedia Message Service (MMS)
Gip data including content, time and date of messages, text messages, tasks, notes, images, links, events, call activities, and/or posts from 3rd-party integrated applications.

• Session Timer - Automatically log out the account access if it has been idle.

Secure Voice - TLS/SRTP secure call on desk phones, RingCentral Phone and RingCentral Phone or Mobile.

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How to turn on the HIPAA Setting


1. Log in to the RingCentral account.

2. Click on Tools > HIPAA Setting.

3. Tick the Activate HIPAA Setting box, then click Accept & Save.

Tick the Activate HIPAA Setting box, then click Accept & Save.

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Business Associate Agreement 





Comply with HIPAA Setting 
Standard Business Associate Agreement 
Office 20+ Contract
Office 20+ Contract
Custom Business Associate Agreement 
Office 100+ Contract
Office 100+ Contract

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See Also

Viewing Messages on the RingCentral Phone for Mobile 
HIPAA Privacy Rule and Overview 
Message Storage and Account Data Retention | RingCentral

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