08/29/18 03:49 AM  

Single Sign-On (SSO) - Overview | RingCentral

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SummaryThis article lists the frequently asked questions about Single Sign-On.
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TABLE OF CONTENTS


1. What is Single Sign-On (SSO)?
2. Who is eligible for SSO?
3. What are the requirements for SSO?
4. What is the process if an SSO enabled company adds new users?
5. Where can RingCentral customers use SSO?
6. What notification will RingCentral send out after SSO is enabled?
7. In the case that SSO server failed or customers are not able to sign in with SSO, what should they do?
8. How can RingCentral customers set up their SSO settings?
9. If a customer’s IDP entity ID is being used by multiple accounts, does it mean they cannot access SSO functionality at all?
10. Is it possible to make all users have to sign in using their e-mail instead of their number/extension?



1. What is Single Sign-on (SSO)?

Single Sign-on allows employees in a company to access all the company application with one set of credentials. Depending on the company, the credentials can include email, phone number or username, along with the password. The company routes all logins through an IDP (Identity Provider) with which the company has a purchased license. The IDP usually hosts a login page for the employees to enter their company credentials before entering any application. Single Sign-on provides better security with the central authentication point, limiting the possibility of phishing.

QUICK TIP: To ensure there is no conflict with Single Sign-on for your account, each user contact email address must be unique when creating user extensions or call queue extensions.

 

2. Who is eligible for SSO?

RingCentral Office Premium and Ultimate accounts in US and Canada are eligible for SSO. For RingCentral Ultimate and Premium accounts, the Single Sign-on option is visible under Tools on the top navigation menu.
 

3. What are the requirements for SSO?

An IDP (Identity provider) which supports SAML 2.0 is required. Most IDPs in the industry support SAML2.0, but it should still be confirmed before the SSO implementation.
 

4. What is the process if an SSO enabled company adds new users?

The new user will receive an activation email for the account to setup their PIN & security questions. The email will include instructions for them to sign in with SSO.
 

5. Where can RingCentral customers use SSO?

SSO works with your RingCentral online account and all RingCentral apps: RingCentral Phone for Mobile, RingCentral Phone, RingCentral Meetings™, and Glip. SSO also works with all RingCentral integration solutions, including Salesforce, Google, and Office 365.
 

6. What notification will RingCentral send out after SSO is enabled?

RingCentral will not send any notifications. It will be the customer who will need to send out the notification and let their employees know about the change after SSO is enabled.
 

7. In the case that SSO server failed or customers are not able to sign in with SSO, what should they do?

Customers can reach out to RingCentral support. RingCentral support can manually reset the password and send the temporary password to the users of the account.
 

8. How can RingCentral customers set up their SSO settings?

Account Administrators can go to Tools > Single Sign-on. Account Administrators can select Set up SSO by yourself or Contact Customer Support. See Setting up RingCentral Single Sign-on for the detailed steps.

sso page

 

9. If a customer’s IDP entity ID is being used by multiple accounts, does it mean they cannot access SSO functionality at all?

No. They will not be able to set up SSO by self-serve, but they can still call in to RingCentral Support for manual configuration of SSO.
 

10. Is it possible to make all users sign in using their e-mail instead of their number/extension?

Yes. Go to Admin Portal > Tools > Single Sign-on > SSO Settings. Click Off to disable the ability to login with RingCentral credentials. Click Save to save your changes.

 

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