08/31/18 23:33 PM  

Billing - Get the Usage Details of Mobile Users without a Digital Line | RingCentral

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SummaryThis article provides information on how to know which Mobile Users without a Digital Line will be charged. Administrators can log into their RingCentral account to see which Mobile Users without a Digital Line will be billed along with usage details under the Billing tab.
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Billing - Get the Usage Details of Mobile Users without a Digital Line


1. Log in to your RingCentral Online Account

2. Under the Admin Portal view, click the Billing tab.

3. Go to Service Plan > Mobile User History.

service - mobile history

Under Mobile Users, you can view the number of Mobile Users without a Digital Line in your account.

4. Click the Show button to view the Number of External Calls each Mobile User without a Digital Line has placed within a specified period of time. 

mobile user history

NOTE: You can also send a report with detailed information of the phone calls placed to your email. Enter your Email Address on the space provided, and then click on Send

Report Sample: 

User-added image

Please note these reports show information on your Mobile Users without a Digital Line for all completed billing cycles, and not your current billing cycles that are in progress. We expect mid-cycle reporting to be available by the end of July. In the meantime, please reach out to your RingCentral account representative for more information on mobile user details on your current bill cycle.
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