04/20/18 00:11 AM  

RingCentral Phone Overview

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SummaryRingCentral Phone Overview


1. What is RingCentral Phone?
2. Key Features and Benefits
3. Availability  
4. Checking the version of your RingCentral Phone 
5. Main Screen Options
6. Features on RingCentral Phone 
7. Other RingCentral Phone topics
8. Troubleshooting RingCentral Phone

1. What is RingCentral Phone?

RingCentral Phone is an easy-to-use app, and a comprehensive communications hub with all-inclusive phone, fax, business SMS, and conferencing for your desktop. It provides an intuitive interface that optimizes user experience and increases productivity.

2. Key Features and Benefits

Comprehensive desktop Communication Solution with Easy-to-Use Interface

Make and receive calls and faxes, send text messages, or host a conference from a single app. It provides easy access to view messages, find contacts, manage calls, and change settings.

Integrated with Company Directory

Reach your colleagues with a quick chat or call, with just a few clicks of the mouse. With real-time Phone Presence status among colleagues, you will avoid playing phone tags or forwarding to a busy extension.

Easily Text a Contact or a Group Within Your Organization with Business SMS

Easily send a text message to a contact in your personal or company directory. It allows you to set and select a preferred Caller ID for your text message. There's no need to copy and paste.

Audio Conferencing

With Audio Conferencing, you can start a conference with a click of the mouse, send out a conference invitation via SMS, or email directly without the need to copy and paste the dial-in numbers and access codes. You can also easily add international dial-in numbers in your invitation. The RingCentral Phone also allows you to add callers anytime during a conference.

Microsoft Outlook/Office Integration

Microsoft Outlook/Office Integration allows you to make calls, and send text and faxes to your contacts directly from Microsoft Outlook. There's no need to launch a separate application. Contacts are imported and synced from Outlook. You can also send a document as a fax attachment from within Microsoft Office applications directly. The RingCentral Phone (Windows) supports Microsoft Outlook 2010 and 2013.

3. Availability

RingCentral Phone is available for all RingCentral Office, Professional, and Fax plans.

Installing RingCentral Phone (Windows)
Installing RingCentral Phone (Mac)

4. Checking the version of your RingCentral Phone

Step 1:

Log in to your RingCentral Phone.

Step 2:

Click the Settings button.

User-added image

Step 3:

Click About, then you will see the Current Version of your RingCentral Phone. You may also click Check for Updates to check if there's a new version of the RingCentral Phone.

RingCentral Phone - About

5. Main Screen

The following options are available in the main screen:

User-added imageUser-added image


User-added image


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Join Now

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Call Log 

User-added image


User-added image


User-added image

Dial Pad

User-added image

Compose Text

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Video Conferencing

User-added image

Start Conference

User-added image

Compose Fax

User-added image

Launch Glip

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Click on your number to view My Profile. On this screen, you can edit your availability status, do-not-disturb settings and enable or disable Accept call queue calls. See Setting a User's Do-Not-Disturb and Call Queue availability to learn more.

User-added image

6. Features on RingCentral Phone  

• Google and Email login
Logging in to your RingCentral Phone

• Non-Admin Install and Enterprise Distribution
RingCentral desktop app: Non-Admin Install

• Admin configured label for company numbers
RingCentral Phone: Nicknames for Caller ID numbers

• Dedicated Recipient Name and Company Name field for Outgoing Faxes
Sending Faxes via the RingCentral Phone

•  Google Calendar, iCal and Outlook Integration - Join Now feature
RingCentral Phone Join Now feature

• Plantronics Integration with RingCentral Phone
Plantronics Integration with RingCentral Phone

• Display the User's Extension Number when the User uses the Company Main Number as a Caller ID, when calling another extension within the account
Caller ID - How to change the caller ID? | RingCentral

• Ability to add up to 6 callers to a Multi-way Conference call
RingCentral Phone: Active Call Controls

• Synchronized Favorites list with the RingCentral cloud and accessible from any RingCentral app
Adding a Contact to your Favorites on the RingCentral Phone

• Outbound Caller ID options - blocked caller ID and account default caller ID
Setting Up the Outbound Caller ID on RingCentral Phone

• HD Voice quality with new adaptive-rate wideband audio technology (select office plans only)
HD Voice for the RingCentral Phone

• HUD interface with search capabilities
RingCentral Phone Head-Up Display

• Display IVR caller replies
Display Interactive Voice Response on the RingCentral Phone 

• Manual Reconnect when on Offline or Calls Only mode
 See Troubleshooting RingCentral Phone section.

• Send and receive MMS (Multimedia Messaging Service) files such as an image

- Users can now send/receive MMS to/from non-RingCentral providers using the RingCentral Phone and RingCentral Phone for Mobile (Glip not required).
- Group MMS is not yet supported. Messages will be sent individually. Users can only send a group text to multiple extensions within their account.
- Users can receive new message notification when MMS is received. Quick reply with text is possible, however, no outbound MMS from Apple Watch.

NOTE: MMS can be seen in previews inline in the message thread, view or play in-app or in third-party apps. However, Users cannot send a caption with the image as one message. 

Supported file types:

• Images:
 jpg/jpeg, png, gif, bmp, tif/tiff, svg
• Videos: 3gp, mp4, mpeg, flv, wmv, mov
• Audio: mp3
• Files: vcf/vcard, zip, rtf, html, txt

• Images:
 jpg/jpeg, png, gif, bmp, tif/tiff, svg
• Videos: 3gp, mp4, mpeg
• Audio: mp3
• Files: vcf/vcard, zip, rtf

NOTE: Sending and receiving MMS to/from Canadian numbers is not available for the moment.

• Google Directory Support 

- Google Directory provides access to your Google contacts. It displays the phone numbers, a physical address, and employee information. See RingCentral Phone: Google Directory Support for more information.

• Windows 10 Notifications Support

Ability to view notifications in Windows 10 UI style.

• Changing the top panel number display

Users can change the top panel number display to their digital line number. See RingCentral Phone: Changing the Top Panel Number Display for more information.

7. Other RingCentral Phone topics

Audio Conferencing on the RingCentral Phone
Customizing the Sound Settings on the RingCentral Phone
Scan to Fax via the RingCentral Phone
Accessing Messages on the RingCentral Phone (Windows)
Setting Up a Custom Fax Cover Page on the RingCentral Phone
Setting Up a Custom Ringtone for the RingCentral Phone
Printing a Fax Message on the RingCentral Phone

8. Troubleshooting RingCentral Phone

• Resolving App Crashes after RingCentral Phone (Windows/Mac 8.4.5 Hard Upgrade)

• Manual Reconnect - If your RingCentral Phone is Offline or in Calls Only mode, you may not be able to use it properly. When this happens, you may manually reconnect your RingCentral Phone. Just click on Offline Mode or Calls Only and then, click Reconnect on the pop-up window.

RC Phone - Offline Mode RC Phone - On Calls Only

See Also

Installing RingCentral Phone (Windows)
Installing RingCentral Phone (Mac)

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