02/15/18 19:27 PM  

Blocking and Unblocking Numbers on the RingCentral Phone

« Go Back

Article

 
SummaryHow can I block unwanted callers on the RingCentral Phone?
Details

Blocking Numbers allows you to prevent unwanted callers from calling your number. It is a good way to prevent unwanted calls and spam messages. When a number is added to the blocked numbers list, it blocks all incoming calls, faxes and text messages from that number.

IMPORTANT: When a number is added to the blocked numbers list, it blocks all incoming calls, faxes and text messages from that number. When Users block a number, it is only applied to the extension where they are logged in. If the Super Admin blocks a number while logged in to the System Extension (the main extension of the account), it is applied to all extensions in the account; which means that the number is blocked from calling any number associated with the account.

The following behavior are observed when a number is added to a User's blocked list: 

The User/ Extension who added a number to its blocked list can still call and send faxes to a blocked number.
The User/ Extension who added a number to its blocked list will be unable to send a text message to a blocked number and will get an error message Message not delivered. The recipient number is not valid.
The blocked number will NOT get any message or indicator that the text message sent to the User/ Extension is blocked/not sent.


NOTE: The option to block SMS or MMS ONLY is currently NOT available. To request for the option to block SMS or MMS only, you can Submit a request for a new Idea or Feature via the RingCentral Community. If you want to disable the SMS or MMS feature on one or multiple RingCentral local numbers on your account, please contact RingCentral Customer Support by clicking on the links below.

• RingCentral US
• RingCentral Canada
• RingCentral UK


Blocking Numbers using the RingCentral Phone
Unblocking Numbers using the RingCentral Phone
 

Blocking Numbers using the RingCentral Phone

Block a User or number in the Details section
Block a User or number in Settings 
 

Block a User or number in the Details section

You can immediately block a User or a number in the Details section of your call log.

Step 1:

Click the Call Log button.

User-added image
 

Step 2:

Click the Details block icon icon beside the number you wish to block.

User-added image


Step 3:

Click the  Block Number button.

User-added image


Step 4:

Click Block to confirm.

rc desktop block button

 

Block a User or number in Settings 

You can also block multiple Users and numbers from the Settings section.

Step 1:

Click the Gear or Settings button.

User-added image


Step 2:

Click Calls.

settings - calls
 

Step 3:

Under the General tab, click the add User-added image button beside Blocked numbers and then enter the number that you want to block in the field provided. Press [Enter] or click on any white space to save.

add number to block

You will then see the blocked User or number under Blocked numbers.

User-added image


[Back to options]
 

Unblocking Numbers using the RingCentral Phone

Unblock a User or number in the Details section
Unblock a User or number in Settings


Unblock a User or number in the Details section

If you have accidentally blocked a User or a number on your RingCentral Phone, you can immediately click the Unblock Number button, and then click Unblock to confirm.

User-added image
 

Unblock a User or number in the Settings section

You can also see all your blocked numbers and unblock them from the Settings section.

Step 1:

Click the Gear or Settings button.

User-added image


Step 2:

Click Calls.

settings - calls
 

Step 3:

Under the General tab, click the User-added image icon beside the number you want to unblock under Blocked numbers.

rc desktop settings general call unblock


Step 4: 

Click Unblock to confirm.

rc desktop unblock button


[Back to options]

 

See Also:

Setting Up the Outbound Caller ID on RingCentral Phone 
Using Call Park on RingCentral Phone
Ranking100
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information