allows you to view the availability and the status of other extensions/users. The Presence status lets you know if one of your Company contacts is available to take a call or not.
To set up the Presence feature on the RingCentral desktop app, you must first add the extensions/users to your Favorites
list. To do this, follow the steps below:NOTE:
For non-admin users, selected contact must allow you to view under presence permissions. However, the user may not allow you if the user is not allowed to configure his/ her presence permission. For more information, go to User Roles and Permissions
Go to Favorites
Click Add Contact
, then select which contacts you would like to add to your favorites by clicking the
beside the contact. Click Save
to finalize changes.
The status of their phone will be displayed as Available
Contacts on Invisible or Offline will be seen as Offline