02/15/18 20:25 PM  

Installing RingCentral Phone (Mac)

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SummaryHow do I download and install the RingCentral Phone for Mac?
Details

RingCentral Phone turns your Mac into your personal business command center. Manage all your business communication from one app – take calls, play voicemails, send text and faxes – anywhere.

System Requirements

For Mac OS X® 10.11 Yosemite (or later):

• Intel processor
• Minimum of 4 GB of memory (8 GB recommended)
• 400 MB of free hard drive space
• Required minimum screen resolution is 1,024 x 768

IMPORTANT: Uninstall the previous version of the RingCentral Phone before installing the new version to reduce the issues that you will possibly encounter.

NOTE: See Installing RingCentral Phone (Windows) for more information on how to install the app on Windows.

Follow the steps below to install the RingCentral Phone for Mac.

Administrator
User
 

Administrator

Step 1:

Log in to your RingCentral account.


Step 2:

Click on the drop-down arrow and select My Extension.

my extension 9.4


Step 3:

Hover on Tools, then click Desktop Apps.

NOTE: The Super Admin has the option to uncheck or restrict the RingCentral Phone for a User under the Permissions list. For more information about the different Roles and Permissions, see User Roles and Permissions.

Admin Portal - My Extension - Tools - Click Desktop Apps


Step 4:

Click Download for Mac.

Download for Mac


Step 5:

Wait for the file to finish downloading and then, click Save File.

User-added image


Step 6:

Once the download is done, Run the installation file.

User-added image


Step 7:

Click Agree after reading the RingCentral User License Agreement and Terms of Services to continue with the installation.

mac - run - agree


Step 8:

Drag the RingCentral for Mac icon to the Applications folder.

User-added image

NOTE: If you don't have Admin Rights on your Mac computer, click Authenticate and enter the Administrator username and password. In most cases, you need to ask an IT Staff or your Systems Administrator to perform this step.

User-added image
 

User


Step 1:

Log in to your RingCentral account.


Step 2:

Hover on Tools, then click Desktop Apps.

Admin Portal - My Extension - Tools - Click Desktop Apps


Step 3:

Click Download for Mac.

Download for Mac


Step 4:

Wait for the file to finish downloading and then, click Save File.

User-added image


Step 5:

Once the download is done, Run the installation file.

User-added image


Step 6:

Click Agree after reading the RingCentral User License Agreement and Terms of Services to continue with the installation.

mac - run - agree


Step 7:

Drag the RingCentral for Mac icon to the Applications folder.

User-added image

NOTE: If you don't have Admin Rights on your Mac computer, click Authenticate and enter the Administrator username and password.  In most cases, you need to ask an IT Staff or your Systems Administrator to perform this step.

User-added image

You may now log in to your RingCentral Phone.


NOTE: Access levels on the RingCentral Phone may vary depending on the Role assigned to a User. If the User DOES NOT have the option to download the RingCentral Phone, that means that the User is assigned to a Role with restricted access to the RingCentral Phone. The User must contact the Administrator to have permission to download the RingCentral Phone.

 

See Also:

RingCentral Phone Overview 
RingCentral Phone: Pre-Call Controls

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